Job Description
We are seeking a skilled professional to manage residential services for individuals with disabilities. This role will involve providing client services management, care plan management, and review, as well as overseeing the utilization of funding.
The successful candidate will work in partnership with clients and their families to identify assessment care needs and support services required to promote enablement, dignity, independence, and choice.
This position will require regular travel to and management of SIL/Accommodation homes across Beaudesert and Helensvale.
The ideal candidate will have experience in a Community Services Co-ordination or Case Management role, with demonstrated experience in managing SIL/Disability accommodations.
A Certificate IV in community services, or relevant discipline, is preferred, along with experience supervising, supporting, and training staff.
Key Responsibilities
* Effectively engage in client relationship management to ensure high-quality customer experience
* Ensure effective care plan review and management
* Lead and provide coaching to support workers in effective methods for delivering and exceeding client expectations
* Service level monitoring including the review of funding and client/carer satisfaction
* Ensure consumer support plans and assessments are completed within required timeframes
Requirements
* Demonstrated experience in a Community Services Co-ordination or Case Management role
* Demonstrated experience in managing SIL/Disability accommodations
* Certificate IV in community services, or relevant discipline (Preferred)
* Demonstrated experience supervising, supporting, and training staff
* Knowledge of OH&S legislation relevant to aged care and disability service sector
* Ability to work effectively as part of a multidisciplinary care team
* Strong relationships with customers, case managers, and other key stakeholders
* High level of written and verbal communication skills
Benefits
* Opportunity to work for a leading health and aged care provider
* Friendly team environment
* Employee Assistance Program for staff and their families
* Rostered day off for real work-life-balance