Practice Manager / Senior Receptionist (Women's Health)
Join a growing, values-based allied health clinic in Hawthorn providing nurturing, excellent and ethical healthcare for women.
ABOUT US
Hatched House is a beautiful multidisciplinary women's allied health clinic offering psychology, physiotherapy, clinical Pilates, dietetics, massage, and midwifery services. We're seeking an experienced and proactive Practice Manager / Senior Receptionist to help lead our clinic, keeping our days running smoothly, improve our SOPs, and support our clinical team to deliver high-quality healthcare.
ABOUT THE ROLE
This is a hands-on leadership role that blends reception with operational management. You'll be the welcoming face of Hatched House at our front desk, oversee the daily running of reception, support clinicians, and ensure our systems run smoothly.
We are looking for someone who is the right fit for our team and excited about building a long-term career with us.
Salary will reflect your experience and responsibilities, whether the position aligns more with a Practice Manager or Senior Receptionist level.
Key Responsibilities:
* Lead daily clinic operations, including welcoming clients, taking payments, bookings, staff rostering, reception flow and team support.
* Manage bookings, cancellations, payments, and client communication through Cliniko and Teams.
* Staff payroll through Xero (to support our bookkeeper and accountant).
* Supervise and mentor junior admin staff.
* Assist with clinician onboarding and compliance.
* Monitor and report on clinic utilisation, billings, and daily performance metrics.
* Assist with finance reports, debt management, and operational budgets.
* Maintain and improve clinic systems, processes, and policies (including the use of AI for efficiency).
* Work closely with the Director to support business goals, staff wellbeing, and continuous improvement.
ABOUT YOU
You're warm, organised and grounded. You take pride in ensuring things run smoothly behind the scenes and enjoy making sure both clients and colleagues feel cared for.
You'll bring:
* Minimum 5 years' experience in a senior role in health administration/reception.
* Confidence using Cliniko and Xero, or similar practice management systems and accounting.
* Excellent leadership, communication, and organisational skills.
* A calm, pro-active approach, with an eye for detail.
* An interest in innovation, efficiency, and improving the client experience.
* Enthusiasm to be part of a growing, woman-led business and to contribute to a positive workplace.
WHY JOIN OUR TEAM?
* Be a part of a supportive, purpose-driven team improving women's health outcomes every day.
* Feel valued for your ideas, initiative and care.
* Flexible hours for the right candidate close to 0.5 FTE to support work-life balance.
* Spend your day in a beautiful, calming space @hatched.house
* Be part of a team of people who share your passion for helping women.
1) your experience in a practice management or senior reception role2) why you want to work specifically at Hatched House3) why we should choose you.
Location: Hawthorn, VICRole Type: Permanent part-timeSalary: $70,000 - $80,000 FTE plus super, salary depending on experience.
Looking forward to hearing from you!
Rosie and Natalie
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