Job Overview
We are a dynamic dental practice seeking an exceptional Front Desk Coordinator/Dental Receptionist to lead our front office team. As a key member, you will be responsible for delivering outstanding customer service to patients and staff, managing patient appointments, training and developing front office staff, and fostering a positive work culture.
Key Responsibilities
* Lead and develop the Front Office team, driving efficiency and productivity.
* Strive for a 100% filled appointment book by implementing effective scheduling strategies.
* Manage high-volume inbound calls with professionalism and poise.
* Coordinate patient scheduling and follow-up appointments, ensuring seamless transitions.
* Provide exceptional patient experience through warm greetings and comfort assurance during visits.
* Assist in recruiting, induction, and training staff, aligning them with job requirements and expectations.
* Develop, implement, and maintain policies and procedures, ensuring consistency and quality.
* Demonstrate leadership skills in multitasking multiple priorities and fostering a fast-paced environment.
* Liaise with marketing channels, converting warm leads into valuable appointments.