Salary & Employment
Salary range \$84,659 - \$92,701 plus super and leave loading. Talent Pool Recruitment (Full Time & Part Time, Temporary and Ongoing roles). Join the Administration Team in Newcastle.
About Us
Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.
About the Role
We have an exciting opportunity for a Client Support Officer, Clerk Grade 3/4 to join our Administration Team at the Newcastle Office of Legal Aid NSW. As the first point of contact, you will engage with clients facing complex legal and non-legal challenges, providing essential information and coordinating the support they need. Your role is crucial in ensuring our clients receive the best possible outcomes while offering clerical and legal administrative support to our dedicated legal teams.
About Newcastle
Located on the NSW coast, Newcastle is a vibrant regional city offering an excellent balance of professional opportunity and lifestyle, with strong community connections and easy access to surrounding regional areas. This area offers the opportunity to make a meaningful impact while enjoying the benefits of coastal regional living. Legal Aid NSW operates two offices in Newcastle, providing comprehensive services across the region. The Hunter Street office delivers Criminal Law services, while the Bolton Street office provides Civil Law and Family Law services. Together, these offices play a vital role in supporting individuals and families.
About You
You are a committed and client focused team member who thrives in a high-volume environment. A true team player, you consistently deliver quality services with professionalism and care. Your exceptional communication skills enable you to manage interactions with clients and legal staff across reception, phone, and legal administrative functions. Highly organised and detail oriented, you bring strong time management skills and a consistent approach to handling heavy administrative workloads. Your attention to detail ensures accuracy and reliability in every task you undertake. Join us and be part of a team passionate about making a difference.
Why You Should Join Legal Aid NSW
We are committed to diversity and inclusion. We strive to create a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities. We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. For application support (including accessing information or requiring the application in an alternate format) or recruitment adjustments please contact the Talent Acquisition Team at erecruitment@legalaid.nsw.gov.au or 02 9134 9347.
Benefits
You will have access to training, development and mentoring opportunities. We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life. Find out more at Working at Legal Aid NSW.
Requirements
* Be willing to do a Criminal Record Check
* Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to Apply
You must submit your application online. Applications received late or by email will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting. Your application must include your resume (no more than 5 pages) and cover letter (no more than 2 pages). In your cover letter, please respond to the two Targeted Questions:
* Give an example of how you have managed competing deadlines or urgent requests. What strategies did you use to stay organised and deliver quality outcomes?
* Describe how you tailor your communication to effectively support clients with varying needs, including clients who may be navigating hardship and complex legal problems.
Contact Information
If you have questions about the role, you can reach out to Axel Maire, Talent Acquisition Business Partner at Axel.Maire@legalaid.nsw.gov.au or 02 9219 5096. If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
Closing Date
Sunday 1st March 2026 at 11:59 pm
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