Company DescriptionA Storied Past. A Brilliant Future.For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.Why work for Fairmont?A Rich HistoryJoin a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.A Culture of ExcellenceBe part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.Grow, Learn and Enjoy!Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.New Energy for A Storied LandmarkAs the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.Job DescriptionTo act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests’ expectations have been exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it’s shareholders and yourself.To report to duty punctually, in full uniform in full uniform according to appearance and grooming standardsTo consistently offer personal, friendly and efficient service, striving to exceed all guests' expectationsTo clear all dishes, deliver meals and to present bills in a professional and discreet mannerTo have full knowledge of the menu, dietary restrictions and beverage lists in your outlet. Knowledge of all menu items, their garnishes, contents and preparation methods is required as be prepared to answer any guest questions in a direct and concise wayTo take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happyTo maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experienceTo understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backsTo have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbookTo understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurantTo understand each work section and all side duties that are be assigned to youAttend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employeesTo fully understand and follow the hotel’s recycling program and proceduresImmediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your managerTo express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a wholeTo understand how to operate all the equipment used in the outletTo understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being metAdhere to alcohol handling procedures and policiesAdhere to all LQA standards set for the departmentWill work weekends, holidays and shift work as scheduledAny other tasks as assignedQualificationsPrevious work experience in a restaurant/food and beverage settingExcellent interpersonal skills and a team player attitudeSmart Serve training program certificationOTEC certificate an assetPrevious experience of working in an union environment preferredPhysical Aspects of Position include but are not limited to the following:Constant standing and walking throughout shiftFrequent lifting and carrying up to 50 lbsConstant kneeling, pushing, pulling, liftingFrequent ascending or descending ladders, stairs and rampsAdditional InformationWhat’s in it for you?Free Meals: Healthy meals on us every shift.Travel Discounts: Sweet deals at Accor hotels worldwide.Dry Cleaning: Free dry-cleaning for your work gear.Skill Up: Custom learning programs to boost your talents.Impact: Join our Health & Wellness, Sustainability, and DEI Committees.Level Up: Unlock new career heights with exciting growth paths.BE PART OF OUR FUTURE.Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.comOur Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
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