About the Role
Our company is expanding. If you love sales and making customers feel special, then come and join us. We're looking for an enthusiastic and self-motivated Sales Support & Customer Success specialist to join our dynamic team.
You'll be a proactive and independent individual with a strong desire to manage relationships with our existing clients. You'll also relish the challenge of preparing quotes and proposals for prospective clients.
And, once sold, working to ensure the Project Delivery Team has all the information they need to deliver the project on time and on budget.
In this role, you'll support sales of both hardware and our SaaS software. This is a fantastic chance to grow your expertise in both the business and technology sides of the industry.
Your responsibilities will include advising clients on the right technology, preparing sales quotes and/or proposals, following up and dealing with objections and pre-sale questions, planning and forecasting against our sales team KPIs, maintaining our CRM and ensuring that all deals are logged and up to date, and creating accurate and detailed handover documents to ensure an easy transition into the Project Delivery Team.
Working in a small, vibrant office means close collaboration with the team. If you're eager to learn and get hands-on with new challenges, we'd love to have you on board. The role is full-time, with flexibility in working hours to suit your needs.
About Us
At Cohera-Tech, we help businesses and venues gain a deeper understanding of their customers through cutting-edge people counting technology, powered by sophisticated data analysis. Serving a wide range of industries – from retail and universities to music venues and swimming pools – no two days are ever the same!
Key Responsibilities
* Managing relationships with our existing network of customers
* Providing an excellent level of customer service and communication to customers
* Preparing accurate and timely proposals
* Assisting with the preparation of tender documentation
* Creating and maintaining records in CRM databases
* Following up on customers' proposals
* Cold calling prospective customers
* Accurate entry of sales orders
* Working with the Project Team to ensure smooth project delivery
* Meeting or exceeding company sales KPI's
* Planning your sales activities & delivering them
* Liaising with Finance and Legal to enforce credit and contract terms
* General administrative duties
Why Join Us?
* Small, Growing Company: Be part of a close-knit team where your contributions matter and make an impact.
* Agility: We make things happen quickly – no red tape or unnecessary bureaucracy.
* Flexible Environment: Enjoy flexibility in both work hours and approach, with an emphasis on work-life balance.
* Competitive Salary: A salary package that reflects your skills and experience.
* Opportunities for Growth: Thrive in an environment where you can learn, develop, and shape your career.
* An additional day of annual leave for your birthday
* Company-funded lunch on Thursday.
Qualifications & Experience
Required:
* Excellent verbal and written communication (strong English proficiency required)
* Related sales/customer service experience
* Excellent organisational and communication skills (both written and verbal)
* Experience with CRM systems
* A natural problem solver with a strong desire to learn.
* Ability to learn concepts and technical details of products
* High proficiency with PCs and software applications
* Friendly, personable, and comfortable engaging with clients
* Self-motivated, able to work independently and take initiative.
Desirable:
* Experience with HubSpot and Xero.
* Experience with help-desk ticketing software would be a plus.