Pay Competitive
Location Canberra/Australian Capital Territory
Employment type Full-Time
Job Description
Req#: 109129BR About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description about the role:
WongDoody, a part of Infosys, is a leading technology and design consultancy that specializes in providing innovative solutions for government and large-scale organizations. We are currently seeking a talented Mid-Level User Researcher to join our dynamic team. This role presents an exciting opportunity to contribute to the enhancement of user experiences within the public sector, with a focus on projects in Canberra, Melbourne, or Sydney. The ideal candidate will possess a strong background in user research, experience in government projects or larger organizations, and a proven ability to deliver valuable insights.
This role will work internally in our Wongdoody Unit, a little bit about the Unit is as below:
WONGDOODY was acquired by Infosys and is a human experience Unit, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India and Australia. Since Wongdoody founding in 1993, they have won hundreds of global awards for creativity and marketing effectiveness. They recognize that their people and culture are paramount to its success.
Wongdoody is a team of fun, fearless, ego-less, values-driven and collaborative problem-solvers distributed around the world with one goal in mind – human experience. Human experiences are the touchpoints that make brands and technology matter to customers. They use strategy, creativity, and data to develop engaging experiences that transform businesses. And those experiences are backed by the global technological strength of Infosys.
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
Job Location: Canberra, Melbourne, or Sydney
Responsibilities:
o Plan, Lead and oversee user research activities, including planning, conducting, and analyzing qualitative and quantitative research studies to uncover user behaviors, needs, motivations, and pain points.
o Collaborate closely with cross-functional teams, including designers, product managers, and developers, to ensure research objectives align with project goals and inform the design and development of user-centered solutions.
o Define research strategies, methodologies, and frameworks tailored to specific project needs, utilizing a range of techniques such as interviews, surveys, usability testing, and ethnographic studies.
o Synthesize and analyze research findings, translating them into actionable insights and recommendations that drive informed design decisions and business outcomes.
o Create comprehensive research deliverables, including personas, journey maps, and user profiles, to effectively communicate research insights and foster empathy within the team and with stakeholders.
o Lead workshops, design sprints, and co-creation sessions to facilitate collaboration, ideation, and validation of design concepts with both internal teams and external stakeholders.
o Stay abreast of industry trends, emerging methodologies, and best practices in user research, and champion their adoption within the organization to continuously elevate research capabilities.
o Mentor and guide junior researchers, providing support and fostering their growth and development within the team.
Qualifications and Requirements:
o Minimum of 10 years of experience in user research, with a strong focus on government projects or larger organizations.
o Australian citizenship is required.
o Ability to obtain or possess baseline clearance is preferred.
o Extensive expertise in various user research methodologies and tools, such as interviews, surveys, usability testing, and ethnographic studies.
o Proven track record of leading and executing user research studies, from planning and recruitment to analysis and synthesis of research findings.
o Exceptional ability to distill complex data into meaningful insights and actionable recommendations that drive user-centered design solutions.
o Proficiency in creating research artifacts, including personas, journey maps, and user profiles, to effectively communicate research insights and foster empathy.
o Excellent collaboration and communication skills, with the ability to work closely with cross-functional teams and stakeholders to influence design decisions and advocate for user needs.
o Strategic mindset with strong analytical capabilities and problem-solving skills, coupled with a detail-oriented approach to research design and execution.
o Demonstrated ability to manage multiple research projects concurrently, meet deadlines, and deliver high-quality work.
o A portfolio showcasing previous user research projects and deliverables is highly desirable.
Additional Information: For full consideration please upload a CV and links to your portfolio.
Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
About the company
Infosys Limited is an Indian multinational technology company that provides business consulting, information technology and outsourcing services.
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