About Us
At Relationships Australia Queensland (RAQ), we are proud to be Queensland's leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life's challenges
.
Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connectio
n.
By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communiti
**es.
About the**
Role
We are seeking a permanent, full-time Parenting Orders Program (POP) Case Coordinator to join our Mackay
teamStep into a pivotal role where you'll make a real difference in the lives of families at a critical time. As a Parenting Orders Program (POP) Case Coordinator, you will empower parents and carers to build positive, healthy relationships with their children through and beyond separation. Each day offers the chance to educate, support, and inspire individuals to navigate challenges and champion child-focused outcomes. You'll shape innovative support programs, provide expert guidance, and become a trusted advocate for the wellbeing of children—helping families create stronger, more resilient bonds for the future. This is your opportunity to grow your career while genuinely changing lives in our commu
**nity.
Additionally, you**
* will:Conduct intake assessments, obtain client information, screen for risks, develop safety plans, and determine suitability for interven
* tions.Design and deliver group and individual education programs on child development, family violence, and navigating complex family separa
* tions.Develop and implement client case management plans in a child-focused, collaborative m
* anner.Liaise with internal and external services for integrated support, including referrals for counselling and family dispute resol
* ution.Maintain accurate client records, case notes, and risk assessments as per organisational p
* olicy.Continuously participate in supervision, professional development, and uphold compliance with all legislative, duty of care, and administrative require
ments.Abo
ut You
You are passionate about supporting families through separation, skilled in managing complex cases, and committed to positive outcomes for children. Your approach is collaborative, reflective, and always informed by best practice principles in family s
upport.Additionally, yo
* u have:A relevant undergraduate qualification in Social or Behavioural Sciences (postgraduate highly reg
* arded).Demonstrated experience supporting families in high conflict settings, including with involuntary clients or clients in
* crisis.A strong record of working within a child-focused and culturally inclusive practice fra
* mework.Experience in group facilitation, education delivery, and (ideally) family dispute reso
* lution.Solid knowledge of family law, domestic violence legislation, and the impact of trauma and conflict on ch
* ildren.Excellent communication, time management, and computer literacy skills (Microsoft Office, web-based sy
**stems).
We Can O**
ffer You
At RAQ, we believe in supporting our people both inside and outside the workplace. Here's what you can look forward to as part of
our team:Work-Life B
alance - Enjoy a flexible, supportive culture that empowers you to thrive at work and
at home.Boost Your Take-H
ome Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your ne
**t income.
Extra**
Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard ann
ual leave.Annual Leave
Loading - Receive extra pay when you take annual leave-because your downtim
e matters.Stud
y Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your profession
al growth.Generous Parent
al Leave - Take the time you need to focus on your family with our paid parental leav
e program.Wellbein
g Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Tel
us Health.The salary is being offered between $87,000.00 to $102,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. Join us and experience a workplace where your wellbeing, growth, and success are our top p
**riorities.
H**
ow to Apply
To apply, send us your resume and a brief cover letter, outlining why you're the ideal person fo
r this roleApplications can be submitted by clicki
**ng Apply Now
Applications close Monday 26**
January 2026.