About Checkpoint Group Australia
We are a national, family-owned business supplying safety solutions to multiple industries. We pride ourselves on having the product the customer needs along with unparalleled customer service to our clients.
Position Summary
We are seeking a proactive and detail-oriented Sales and Operations Coordinator to join our dynamic team. This role combines sales support, customer engagement, and operational tasks, ensuring seamless coordination between sales, customer service, and internal operations.
Key Responsibilities
* Sales Support:
o Identify and create potential customer lists from specified markets, industries, and locations, highlighting key contacts.
o Develop outreach strategies to position Checkpoint Group and secure appointments with key prospects in industries like mining, manufacturing, and warehousing.
o Prepare detailed quotes for cabinet products, follow up on leads, and assist with order processing.
o Monitor and validate quote expirations, re-quote as necessary, and maintain accurate records.
o Manage the sales inbox, ensuring prompt responses to inquiries.
* Customer Engagement:
o Schedule and coordinate regular servicing appointments for clients.
o Follow up on quotes to ensure high conversion rates.
o Provide initial technical support, triaging customer issues and directing more complex queries to relevant team members. Training will be provided.
o Monitor and manage social media posts, comments, and engagement to build brand presence.
Key Qualifications
* Proven experience in sales support, operations coordination, or customer service roles.
* Strong communication skills, both written and verbal, with a customer-first approach.
* Exceptional organisational skills and attention to detail.
* Proficiency in using CRM software and tools like Microsoft Office.
* Ability to multitask and prioritise effectively in a fast-paced environment.
* Basic understanding of social media platforms for business purposes.
* Technical aptitude to provide basic support and triage for customer inquiries.
What We Offer
* A collaborative and supportive work environment.
* Opportunities for professional growth and development.
* A competitive salary and benefits package.
* The chance to work with a passionate team dedicated to driving results and innovation.
Seniority Level
Entry level
Employment Type
Full-time
Industries
Agriculture, Construction, Mining Machinery Manufacturing