Join the team at the **Bentleys** Hotel**, part of **Matthews Hospitality Group**, a pioneering South Australian family business with 80 years of history.
Our core philosophy is making others feel good, feels great!
- Enjoy a fun, respectful, and professional team that will feel like family
- Secure opportunities for career development, continuous learning, and upskilling
- Become empowered as part of a progressive business that is looking toward the future
- Be recognised and appreciated for your hard work and integrity
**ABOUT THE JOB**
We are looking for customer service superstars to join the Food and Beverage team on a casual basis!
A positive, can-do attitude that is focused on teamwork and a great customer experience is essential. The successful applicants will have a background in hospitality/retail and evidence of their Responsible Service of Alcohol.
TAB experience and Gaming certificates are beneficial but not essential.
Working at the Bentley's Hotel requires high energy, an ability to multitask and successfully handle competing priorities, and a passion for people, products, and the local region.
This role requires people who are reliable and available in the evenings and most weekends.
- Ensure exceptional and professional customer service at all times
- Serve, clean, and reset through all service periods as required
- Proficient in the professional service/supply, dispensing/mixing of alcoholic and non-alcoholic beverages
- Consistent and professional delivery of the venue's products
- Ensure a good understanding of all food and beverage offerings throughout the venue, including being well versed in all menus available, food service systems, and till operations
- Communicate and liaise with team members, kitchen, and other areas of operations as required in a polite and professional manner
- Efficient and thorough knowledge of the point of sale operating system (on-the-job training)
- Participate in and achieve team targets for sales and venue success
- Continuously maintain and clean all work areas to ensure neat presentation
- Adhere to all policies and procedures as directed by management
- Follow Safe Work Procedures for all areas of the hotel as per the responsibility of all employees under the WHS Act 2012
- Ensure personal compliance with Responsible Service of Alcohol (RSA)
- Any other duties directed by Management
- Flawless customer service with a consistently positive attitude
- Reliable, flexible, and excellent communication skills
- Proficient English language skills
- Eager to learn, grow and develop
- Knowledge of work health and safety legislation and food safety standards
- Competent and trustworthy cash handling skills
- Responsible Service of Alcohol **(essential)**:
- Exceptional customer service skills **(essential)**:
- Availability for night shifts and weekends **(essential)**
- Basic Gaming Certificate **(preferable)**:
- Bartending experience **(preferable)**:
- Responsible Person Badge **(preferable)**:
- TAB and Keno experience **(preferable)**
**HOW TO APPLY**
- Australian residents or unrestricted visa holders only
- Immediate start available
- Have your resume ready to upload
Clare 5453
We look forward to hearing from you!
The Bentleys Team