Customer Service Officer – Caneland Central
Be the Friendly Face of Caneland Central and Shape Memorable Customer Experiences!
Are you passionate about delivering exceptional customer service in a fast‐paced and dynamic environment? At Caneland Central, we are seeking an enthusiastic Customer Service Officer to join our team and contribute to creating a welcoming and satisfying shopping experience for our customers.
What You'll Be Doing
As a Customer Service Officer, you'll represent the face of Caneland Central, ensuring our shoppers and retailers receive timely and accurate support. Your responsibilities will include:
* Acting as a liaison between the Centre Management team, customers, and retailers.
* Providing accurate information and facilitating the sale or rental of 'value-add' services and mobility solutions.
* Supporting the promotion and marketing of the centre through various channels.
* Assisting with administrative tasks to ensure the efficient operation of the shopping centre.
* Offering front‐line support to operational suppliers and contractors.
What We're Looking For
To succeed in this role, you'll bring:
* Experience in sales, marketing, or administrative duties.
* A solid understanding of customer service principles.
* Knowledge of retail asset management (highly advantageous).
* Excellent problem‐solving and organisational skills.
* Strong communication abilities, with a commitment to creating a positive customer experience.
Position Details
This is a casual position, with approximately 2-3 shifts per week. Flexibility and availability to work across different shifts are essential.
Why Join Us?
At Sentinel Property Group, we foster a vibrant and inclusive company culture where your contributions are valued. Benefits include:
* Access to our Employee Assistance Program (EAP).
* Partnered discounts and other exciting perks.
* Opportunities for professional growth and career progression.
About Caneland Central
Conveniently located in Mackay's city centre, Caneland Central has been a premier shopping destination since 1979. With nearly 200 stores, including Myer, Target, Big W, Woolworths, Coles, and more, we pride ourselves on being a vibrant hub for the community.
If you're a proactive individual with a customer‐first mindset, we'd love to hear from you!
CLICK APPLY to join the team and make a lasting impact at Caneland Central.
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