At Snowy River Caravans, we pride ourselves in delivering an unforgettable experience to our customers through the prestigious products and exceptional quality we offer.
As part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to becoming a top leader in the industry.
From humble beginnings, we have built a strong and passionate team that support us in planning for future development.
We produce multiple brands including Regent, Snowy River and NewGen Caravans.
The opportunity
Snowy River Perth is looking for an excellent communicator that is highly organised and a compassionate professional to join our successful team.
In this role, you will be responsible for focusing on operational efficiency, team leadership, customer satisfaction, financial performance, and quality control.
The Aftersales Manager ensures that every customer interaction results in a positive experience, reinforcing the dealership's reputation for excellence.
Key Accountabilities
Oversee daily service centre operations, ensuring timely completion of jobs that meet quality standards
Manage and schedule repair orders to optimise team and resource utilisation
Maintain appropriate inventory levels of parts to prevent delays in service
Ensure strict compliance with safety regulations and industry standards throughout the repair process
Lead, mentor, and develop technicians and support staff to achieve performance targets
Conduct regular performance reviews, training sessions, and coaching to ensure technical and professional growth
Address staffing issues, fostering a productive and positive work environment
Effectively delegate tasks to optimise team output and efficiency
Act as the primary point of contact for customers, ensuring satisfaction from initial inquiry to repair completion
Manage customer inquiries and complaints professionally, providing timely resolutions
Oversee communication with customers regarding repair status, costs, and estimated completion times
Ensure all vehicles are repaired to the highest standards, minimising rework and building customer trust
Monitor and manage the financial performance of the aftersales department, ensuring cost control and revenue generation
Achieve KPIs such as labour sales, parts sales, and gross profit margins
Ensure all repairs are completed to Original Equipment Manufacturer (OEM) standards
Conduct regular quality control checks and inspections during the repair process
Oversee final vehicle preparation for delivery, ensuring cleanliness and adherence to quality standard
What we are looking for
A zest for helping others
Min 2-year work experience in Caravan or Recreational Vehicles Industry preferred
Driver's licence and experienced in towing caravans (towing preferred)
Computer skills with good knowledge of MS Outlook, Word and Excel
All-round excellent communicator both verbal and written
What we offer
Market Competitive salary
Respectful and friendly working environment
The ability to thrive in a culture of continuous growth and learning as we expand
Free parking on-site
No agencies please, we have this one covered
Snowy River Caravans is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions.
We are committed to creating an inclusive work environment for all employees.
Role Type
Pay Rate
****** AUD – ****** AUD (Annum)
Company Overview
We pride ourselves in delivering ever better-quality and prestigious products to our customers and seek to be a leader in the industry.
We are part of a global company and are currently experiencing rapid growth and are developing our business for the future.
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