From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation.
About the role
Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming, and engaging for our customers, team members, and the local community.
About you and your skills
* Previous experience working in a fast-paced customer-facing environment
* Proven leadership experience; you'll need to lead, coach, and develop your team to meet sales targets, manage costs, and handle rostering requirements
* Maintain excellent service standards by keeping the checkout area clean and safe for our team and customers
* Drive a one-team culture that prioritizes our team members' health, safety, and wellbeing
* Be customer-obsessed and continually seek to better understand our diverse customers to ensure an outstanding shopping experience
What’s in it for you?
* More cash staying in your pocket: Eligible team members receive a 5% discount all year round on supermarket and liquor online and in-store purchases. Additional periods of double discount (10%) are offered at various times throughout the year, along with hotdeals exclusive to team members, translating into additional savings.
* Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital platform ‘mythanks’. You can accumulate points to redeem for exciting gifts and electronic gift cards from a wide range of retailers.
* Structured and long-term learning pathway: Comprehensive induction, management, and leadership training to help you thrive in this role and beyond.
* Novated car leases: Access to novated leasing for eligible team members seeking a new car.
* Investment in your future: Opportunity to become a part-owner of the Coles Group through our annual team member share plan, allowing pre-tax salary sacrifice deductions to purchase shares.
* Paid parental leave: We offer paid parental leave to support team members balancing work and family life.
About the recruitment process
We’re committed to building a gender equitable, diverse, inclusive, and welcoming team that reflects the communities we serve. We aim to create a safe and respectful workplace and encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientations, and gender identities.
We are happy to adjust our recruitment process to support candidates with disabilities. For more information, visit the ‘Our Recruitment Process’ section on our careers site or email (emailprotected).
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