* Assess client's current asset status, their future needs and requirements
* Analyse customer revenue trend and identify growth opportunities for management
* Leverage installed base insights to identify product, service, calibration, and upgrade opportunities
* Proactively engage customers with lifecycle insights (e.g. obsolescence, compliance risks)
* Promote service offerings including calibration, repair, and bundled support plans
* Prepare and structure service quotations, including calibration, repair, and support offerings
* Support Sales with qualified leads for upgrade, trade-in, and service opportunities
* Manage support and service contracts (e.g. SLAs)
* Track contract entitlements, coverage, and renewal timelines
* Ensure contractual obligations (response time, service scope) are met
* Coordinate with internal teams to deliver services in line with contract commitments
* Support calibration and service campaigns through customer segmentation and outreach
* Identify gaps in service coverage and drive service attach initiatives
* Assist in executing lifecycle programs (e.g. end-of-life replacement, upgrades)Service offering quote:
* Assists D-S&O in analysing the source of service-related order income and cost reports
* Supports D-S&O in interpreting service-related financial reports
* Assist in marketing and promotional activities
* Create, organise, and maintain client portfolios
* Manage the Service Portal (customer asset management)
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