Job Overview
As a key member of our live transport network team, you'll play a vital role in ensuring seamless operations. You will be responsible for overseeing the performance of our real-time transport network, coordinating driver and vehicle movements, and responding to incidents to maintain service reliability.
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Key Responsibilities:
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* Monitor and manage live transport network KPIs for on-time and reliable service.
* Provide real-time support to drivers during incidents and emergencies.
* Collaborate with depots to adjust operations in response to disruptions.
* Record and escalate incidents while maintaining accurate system documentation.
* Communicate with stakeholders as required.
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Incident Management:
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* Respond to incidents and provide clear instructions to drivers.
* Escalate critical incidents to management as necessary.
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Operational Support:
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* Coordinate with depots to adjust operations in response to disruptions.
* Maintain accurate records of incidents and system documentation.
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Requirements include experience in monitoring transport networks, proficiency in computer systems and communication tools, excellent problem-solving and teamwork skills, and the ability to remain calm under pressure.
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