Administration support officer - community facilities

Administration Support Officer - Community Facilities

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong for our community. We focus on the delivery of exceptional services, infrastructure and facilities for our community. Our aim is to work toward the community's goals in the Our Wollongong Our Future Community Strategic Plan 2035.

We lead with courage, openness and curiosity and believe our employees are the key to our success.

The Opportunity

We're looking for a motivated and capable Administration Support Officer to join our team with solid administration experience. This is a dynamic, frontline role where no two days are the same. You'll be at the heart of our community spaces, helping ensure they remain welcoming, safe, and well run for everyone who uses them.

From connecting with customers to keeping operations running smoothly, you'll make a real impact every day. Find out more about what we do here: Community Centres and Halls.

We offer a supportive and collaborative team environment where you'll have opportunities to grow and develop your skills. As part of a team delivering important services to the community, you'll also gain exposure to exciting upcoming projects, including the new Southern Suburbs Community Centre and Library, opening in 2027 and planning for facilities and developments in the West Dapto area, giving you the chance to be part of the future of community infrastructure.

This is a permanent full-time 35 hour per week position. Salary from: $82,345 per annum, plus superannuation (Salary package will be assessed based on skills, experience and qualifications). A minimum increase of 3.25% to the salary from 1 July 2026 in accordance with Council's Enterprise Agreement.

What you will be doing

• Coordinate facility bookings and community use.
• Deliver exceptional customer service via phone, email and face-to-face.
• Support community groups, hirers, internal stakeholders and the general public from all backgrounds, fostering inclusive and accessible community spaces.
• Manage administrative and financial tasks such as invoicing and reconciliations.
• Monitor facilities, maintenance needs and compliance requirements.
• Help keep our community centres operating efficiently and seamlessly.
• Promote facilities through marketing initiatives.
• Ensure compliance with Council policies, WHS standards and licence agreements.

About you

• Strong recent administration experience with the ability to work independently.
• Strong frontline customer service skills with a focus on positive outcomes.
• Venue bookings or facility coordination experience.
• Excellent communication and interpersonal skills.
• Strong IT and Microsoft Office skills.
• Proven ability to manage competing priorities, multitask effectively, and deliver accurate work with strong attention to detail.
• Ability to work collaboratively while also taking initiative.
• A proactive, solutions-focused mindset.
• Comfortable dealing with a wide range of people and situations, including difficult or complex customer interactions, while maintaining professionalism and empathy.
• Understanding of general accounting procedures and facility management.
• A commitment to Council's values of Respect, Integrity, OneTeam, Sustainability and Courage.
• A current Class C driver's licence.

Benefits

• True work-life balance. We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time and rostered days off mean you can maintain balance while delivering great outcomes.
• Great working conditions. Enjoy a 35-hour work week.
• Career growth and recognition. We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance and leadership development programmes to help you grow and succeed.
• Generous leave provisions. Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
• Health, safety and wellbeing. We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programmes support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks and discounted gym memberships.
• A vibrant social culture. Join our Social Club for monthly activities, an annual trivia night and fantastic Christmas events. Participate and engage in meaningful work and contribute to our extraordinary community, where together we make a difference.

Applications close

11:59pm, Monday 29 June 2026

Interviews for this role are anticipated to be held the week beginning Monday 6 July 2026.

Inclusion & Safety

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child‐safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include reference, identity and medical history checks and may also include a nationally coordinated criminal history check and working with children check. Employment is subject to clearance of all these checks.