About Us
With a focus on innovation and delivering better customer outcomes, there has never been a better time to work in the Tasmanian energy sector with Aurora Energy. Be a part of Tasmania's energy future and make a strong contribution to the ongoing success of our business.
We work hard to create a workplace that is welcoming and flexible, while balancing the needs of our people, the business and our customers. Our 'Better Fit' Program offers hybrid working after a training and/or probationary period to support work-life balance.
Aurora Energy will invest in you with training and education, celebrate your successes through recognition and reward, and provide a range of employee benefits including an electricity discount, generous leave benefits, and support for your health and wellbeing.
We believe that every employee has a role to play in contributing to a positive and supportive workplace culture. Our Aurora Way values have been created by our people, for our people. As an employee, you'll use these values every day to guide your behaviours and actions. Together we'll continue to make Aurora Energy a great place to work.
Our Revenue and Credit team helps make energy easy by guiding customers through their billing and payment journeys with care and clarity.
We ensure bills are accurate and timely, support customers experiencing financial hardship with flexible solutions and work closely with internal and external partners to keep accounts on track.
Whether it's helping someone understand their bill, setting up a payment plan or navigating complex situations like estate accounts or domestic violence, we're here to offer reliable assistance and practical guidance, always with empathy and professionalism.
About The Role
We're looking for a confident and experienced Revenue Protection Manager to lead our Credit, Collections and Hardship teams and drive proactive, customer‐centred revenue outcomes across Aurora Energy's residential, small business and commercial portfolios.
You'll be responsible for shaping and delivering our end‐to‐end credit, collections and revenue protection strategy. You'll guide the performance of our credit operations, strengthen recovery pathways across all customer segments, and ensure our YES Program continues to provide meaningful, consistent and effective support for customers experiencing vulnerability.
You'll also help safeguard both our customers and Aurora by shaping compliant, efficient ways of working and guiding the team through the expectations that come with operating in a regulated environment.
Collaboration is a big part of how you'll succeed. You'll partner with people across the business and with our external support networks to deliver a customer‐centred approach that supports strong outcomes for both customers and the business.
About You
You're an experienced leader with a passion for building high performing, customer focused teams. You bring a strong operational mindset, excellent judgement, and the ability to influence and guide others through complex issues.
You'll Bring
* Leadership experience in a customer‐facing, credit, collections or operational environment
* Strong understanding of debt collection principles and confidence navigating policies, guidelines and regulatory frameworks
* Experience supporting or managing hardship or vulnerability programs (highly desirable)
* Strong analytical thinking and the ability to turn insights into action
* Clear, empathetic communication and strong stakeholder relationships
* Sound judgement and the ability to make timely, commercially smart decisions
* Excellent organisation and the ability to deliver on KPIs
Experience in the energy sector or with AER/NECF requirements is an advantage, but not essential.
What's On Offer
With a focus on innovation and delivering better customer outcomes, there has never been a better time to work in the Tasmanian energy sector with Aurora Energy. Be a part of Tasmanian's energy future and make a strong contribution to the ongoing success of our business.
We work hard to create a workplace that is welcoming and flexible, while balancing the needs of our people, the business and our customers.
Our 'Better Fit' Program offers hybrid working after a training and/or probationary period. Our offices feature collaborative spaces, quiet pods, sit/stand desks, and meetings rooms of all sizes—all fully integrated with the latest collaborative working technologies and amenities.
How To Apply
If you have what it takes, please click 'I'm interested' or 'apply', ensuring you attach a cover letter outlining how your skills and experience are aligned with this role, as well as an up‐to‐date resume. Applications without a cover letter will not be considered.
You will be required to satisfy a National Criminal History Police Check.
Applications close 9am Monday, 16 March 2026.
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