About This Role
We're seeking highly skilled and customer-focused professionals to join our Customer Service team as a Customer Support Specialist. In this role, you will be responsible for delivering exceptional service experiences to clients across the Asia Pacific region.
Key Responsibilities:
* Respond promptly to client inquiries via phone, email, or chat within agreed SLAs.
* Tackle client complaints efficiently while adhering to company policies and procedures.
* Maintain close ties with the Client Services team by providing insightful feedback on client interactions.
Main Skills & Qualifications:
* Critical thinking skills backed by attention-to-detail abilities.
* Prowess in multitasking under pressure; meeting deadlines is key!
and tackle any challenges they may encounter.
The ideal candidate should possess excellent written and verbal communication skills,be organized thoroughness matters here! Furthermore,a willingness to collaborate toward common goals would make your application stand out