Description • Permanent full-time role • Excellent work culture • Supportive team, career development opportunities • Onsite Parking ABOUT US FUJIFILM Data Management Solutions has been operating in Australia for over 35 years to deliver process outsourcing capabilities and customer communication solutions to Australia’s largest government organisations and private companies. FUJIFILM Data Management Solutions is a proactive organisation offering stability and excellent work company culture. THE ROLE The Collections and Credit Supervisor is accountable for achieving the KPI targets for the designated accounts ledger and is accountable for the achievement of the individual collections financial and operational KPI targets. MAIN ACTIVITIES • Day-to-day activities including but not limited to: o Statements / invoice generation (where copies are requested by customers). o Collections (Customer Contact) activity. o Collections (Account Manager) contact activity – point of escalation. o Issue and note logging within the system for future follow-up and documentation of history. o Reconciliation of accounts in a timely manner. o Allocations and Daily Banking. o Create internal reports and queries. o Customer Setup (new customers) and maintenance of customer Masterfile data. o Maintain the integrity of receivable accounts data. o Ad-hoc Invoicing for Head Office special circumstance items as required. o Monthly Doubtful debt, DSO and cashflow reporting to the CFO. o Support and backup team members. o Manage recoveries sent to external debt collection agencies. o Assess credit worthiness of incoming customers (credit checks). o Address audit queries (internal and external as directed). o Processing of customer refunds where applicable. o Conduct monthly meetings on assigned debtor ledger with key stakeholders to address issues and provide status updates. • Reduce overdue receivables and ensure balances are minimised. • Work closely with business stakeholders to provide support and technical expertise on collection tasks. • Contribute to the implementation of continuous improvement initiatives. • Ledger Cleansing – conduct quarterly reviews providing recommendation for write offs or write backs from the AR ledger. Engaging key stake holders where required. • Monthly Reporting on key debt balances, flagging to management areas that require attention. • Achieving Collections KPI targets for the designated accounts ledger. • Develop strong and effective relationships with internal departments and customers, with view to minimising complaints and Issues resolution progression. • Be flexible and willing to perform any other tasks as assigned by management. Key Skills: • ITSS experience. • Problem Solving. • Communication. • Microsoft Excel. • Strong ability to communicate effectively and positively across all levels. Qualifications and Experience: • Minimum 3 years in an Accounts Receivable or Collections role and a minimum of 2 years as a supervisor or Team Leader. What’s next? If you can meet the above requirements and are ready to take the next step in your career, apply now! Employment is dependent on Australian Citizenship (due to client contractual requirements) and national criminal history checks that are acceptable to Fujifilm DMS. Additional security clearances may be required as requested by Fujifilm DMS or its clients. Fujifilm DMS is an equal opportunity employer and encourages individuals of diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people in the LGBTIQA community and people living with a disability.