Service Technician - Domestic
About Miele
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
Location & Work Type
Burbridge Park, Hybrid remote type, Vollzeit (full-time).
Position Summary
We currently have an opening within our Service Team for a Service Technician who is customer focused and self‐motivated to work with our team in Adelaide. Reporting into the Service Manager.
Responsibilities
* Carry out quality field service repairs at the customer's premises.
* Work in conjunction with Call Planner to optimise allocated workload to accommodate over‐runs and minimise unproductive time.
* Handle and resolve customer complaints in the field within company guidelines relevant to the position.
* Ensure the accurate and timely completion of necessary tasks – triaging jobs, ordering & receipting parts, closing jobs appropriately, rescheduling tasks, etc.
* Ensure van stock is controlled in line with requirements.
Qualifications
* Current Electrical Licence.
* White goods and appliances experience will be an advantage.
* A sound technical knowledge of domestic appliances, incorporating the ability to diagnose and rectify faults through effective problem‐solving skills.
* Skilled in the proper use of tools, equipment and gauges to ensure optimal use.
* Excellent communication skills, both written and verbal.
* A genuine enjoyment of meeting and interacting with new customers.
* A clean current driver's licence.
Benefits
* Premium European van and all tools provided.
* Work from home model (does not need to start from the workshop).
* Access to Miele's free annual health checks & access to EAP Support Services.
* Training, coaching and development from an experienced service team.
* Career development opportunities from a company who supports growing from within.
Job Requisition ID: R2279
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