About our Quality Assurance Team
The Australian Government is leading a reform to improve the quality and safety of aged care services. As part of this, we are establishing a team responsible for assessing and registering entities seeking to deliver aged care services.
About the Role
As a Senior Assessor, you will report to the Assistant Director and manage a varied and complex workload focused on applications for provider registration by First Nations organisations and engagement with member organisations.
You will provide leadership and guidance to colleagues and team members, ensuring high-quality engagement and assessments in accordance with the new Aged Care Act. You will also support the Executive team, have staff management responsibilities, and proactively contribute to strategic initiatives to achieve organisational objectives focused on market entry for First Nations providers.
Key tasks include undertaking engagement activities with First Nations organisations and prospective providers, analysing complex information to identify risks, making informed assessments, and ensuring compliance with the new Aged Care Act and other relevant legal frameworks.
You will oversee an allocated workload, prioritising tasks to ensure completion within deadlines while maintaining quality, use case management systems to effectively manage case progress and ensure deadlines and performance standards are met, and contribute to the continuous improvement of assessment processes and guidance materials.
Maintain clear, consistent, and professional communication with applicants, aged care peak bodies and member associations, internal stakeholders, other government departments, and members of the public, ensuring that messaging aligns with regulatory requirements and promotes understanding regarding obligations under the new Aged Care Act and related legislation.
Work collaboratively across business areas and represent the section by contributing to the development of frameworks, strategies, policies, and procedures, report progress to the Director and/or Assistant Director, and provide strong leadership, coaching, and mentoring to your team.
Foster a collaborative learning environment that encourages professional growth and high performance.