Social Media Officer, Clerk 5/6, Wollongong
- Join a energetic team of digital and social content specialists in a fast-paced, collaborative environment.
- Use your social media expertise and creative content skills to support a volunteer-based emergency service dedicated to helping communities across NSW.
- Full time ongoing role in Wollongong with the opportunity to enjoy a hybrid working arrangement.
- Attractive total salary package of up to $124,992.18
About the opportunity
This is a newly created ongoing role within the NSW SES Media and Communications team, which is ready for an experienced content creator to make their own. Based at our State Headquarters in Wollongong, this role will be responsible for planning and producing and creating engaging content suitable for a range of social media channels.
The Social Media Officer will collaborate closely with key stakeholders to support effective communication with our audiences, while also working independently to identify and act on opportunities to promote the NSW SES, its members, and its leadership team.
About the NSW SES
Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.
The NSW SES serves the community as the lead agency for Floods, Storms, and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.
With over 11,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here
About you
To be successful in this role you will have:
- Minimum two years’ experience implementing and managing social media content and campaigns across established and emerging social media marketing platforms such as YouTube, Facebook, Instagram, Twitter, LinkedIn and TikTok - including content creation, reporting, and campaign management.
- Higher education and/or relevant experience in marketing, digital communications, content creation or related discipline.
- Excellent copywriting skills, as well as a passion for content creation, pop culture and online trends.
- Proven experience in online community management, social care/customer service and using Facebook Business Manager.
- Familiarity with using video and graphic editing software (e.g. Adobe Creative Suite and Canva).
- Familiarity with website analytics and reporting on social media campaigns (e.g. Google Analytics and social media management tools).
- Confidence in presenting and training key stakeholders on social media best practice.
- A willingness to work outside of core hours, help during natural disasters and emergencies, and travel interstate as required.
What we can offer you
Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities, and you can be an important part of our work.
- We have attractive leave entitlements including parental, sick, flex and recreation leave.
- Competitive salary.
- You will enjoy a 35-hour work week (lesser hours could be considered), with the potential for flexible work arrangements such as a nine-day fortnight or a four-day work week depending on the requirements of the role and operational needs
- Corporate wellbeing programs including seminars and the Fitness Passport.
- Member Assist Program for free confidential counselling support.
- Flu vaccine program.
- Salary packaging options via superannuation contributions or a novated vehicle lease.
- Convenient office location for public transport and to shops.
You Belong Here
- We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation, or gender identity.
- We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
- If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, If you feel you may require an adjustment during the recruitment process, please contact for confidential advice on options.
How to apply
Your application should include as separate attachments:
- A cover letter (maximum of two pages) responding to the essential requirements, capabilities and your interest in the role ;
- Responses to each of the targeted questions (maximum of one page per answer); and
- An up-to-date resume of no more than three (3) pages detailing your skills and experience relevant to the role.
Targeted Questions
1. Can you describe the most successful social media campaign you’ve delivered? What strategies did you use to ensure it met its objectives, and how did you measure its impact?
2. Can you share a time when you had to quickly address negative feedback from a community member on social media? How did you handle the situation, and what was the outcome?
Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.
Interviews are likely to commence the week beginning 15 December 2025, with the successful applicant expected to commence in the role in early 2026.
Want to know more?
If you would like to know more about this opportunity, please contact please contact the Manager Web and Digital Content, Renee Morgan via
The role description is available here
Talent Pool
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here
Applications close: Friday, 5 December 2025 at 11:55pm
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