Get AI-powered advice on this job and more exclusive features.
Slyp is Australia's only independent startup backed by all four major banks. Our mission is to bring brands and their customers closer together through our award-winning transaction enrichment platform. By connecting SKU-level receipt data to the identity of the buyer, we empower retailers with unique data-driven engagement opportunities. We deliver unparalleled value by helping retailers unleash the power of their POS data to enhance customer experience.
Role Description
We're looking for an experienced and customer-obsessed Customer Success Manager (CSM) to join Slyp's growing team. In this role, you'll be the primary relationship owner for a portfolio of enterprise and mid-market clients helping them achieve measurable success using our innovative technology. You'll work cross-functionally with Sales, Marketing, Design, Product, Engineering and Delivery to deliver exceptional client experiences, drive adoption and account growth.
This is a great opportunity for someone with experience in Loyalty and marketing technology, who thrives in a fast-moving, data-driven environment and loves building strong, strategic client partnerships.
Qualifications
* 5+ years' experience in Customer Success, Account Management, or Client Services within a Loyalty, MarTech, AdTech, SaaS, or digital media environment.
* Strong understanding of loyalty and marketing concepts, including campaign performance, attribution, data analytics, and marketing automation.
* Strong understanding of technical concepts and products, and ability to clearly articulate technical requirements and issues to internal and external stakeholders.
* Proven ability to build trusted relationships and influence senior client stakeholders.
* Excellent communication and presentation skills, comfortable turning data into actionable insights that derive value.
* Experience using CRM and CS tools (e.g. HubSpot, Atlassian suite).
* Analytical mindset with the ability to identify trends, risks, and opportunities.
* Highly organised, proactive, and comfortable managing multiple priorities.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Marketing Services
#J-18808-Ljbffr