Business Analytics Expertise Sought
We are on an exciting journey to revolutionize the way we work and our products and services. Our ideal candidate will play a key role in driving business outcomes through insightful analysis.
About the Opportunity
The Business Analyst will focus on delivering analytical and insight-driven reports for various areas, collaborating with senior stakeholders to generate actionable insights that inform and uplift business performance.
Key Responsibilities
* Deliver detailed product analysis and reporting for I&R areas (e.g., Roadside Assist and Insurance), focusing on identifying performance trends and supporting business decisions
* Assist in developing member-focused strategies by supporting analysis of product/channel performance and collaborating with marketing to refine audience targeting
* Participate in cross-portfolio initiatives (e.g., Digital & Digital Products, Leisure etc.) by providing analytical support and documenting findings
* Support efforts to improve member and product growth through data-driven insights and reporting
* Help integrate member and customer value considerations into team decision-making and prioritisation processes
* Collaborate with teams across Insurance & Roadside to ensure initiatives are informed by member and customer insights
* Provide input into engagement activities and support implementation of insight-led actions under guidance from senior team members
* Apply time and resources efficiently to support team deliverables and operational needs
Requirements
* 5+ years' experience in product and customer analytics in a consulting or corporate environment
* Postgraduate qualification in relevant business discipline such as commerce, marketing, economics etc.
* Hands-on ability to manipulate, analyze, align and synthesize data into actionable insight across multiple data sources (internal data sources, external data sources, qualitative & quantitative customer research etc.)
* Strong ability to engage stakeholders and contribute to informed decision-making through clear communication and well-prepared analysis
* Deliver detailed and comprehensive product business analytics from end to end
Benefits
* A flexible and informal work environment which helps bring balance between work and home
* Generous discounts on home and car insurance policies and roadside care
* Club Membership and great discounts across all RACV resorts
* Discounts from corporate partners that are updated monthly
What We Offer
Our organization is committed to providing a supportive and inclusive work environment that enables our employees to thrive. We believe in the importance of work-life balance and offer a range of benefits to support this.