Role Title: Principal Registration Officer
Division Name: Licensing and Accreditation - Building and Development Certifiers Registration
Building Commission NSW
Grade: 9/10
Salary Range: $125,693 - $138,510 plus superannuation and leave loading
Location: Parramatta, other locations considered
Term: Temporary up to 30 June 2026
Applications Close: Monday, 14th July 2025 [9:59am]
About the Building Commission NSW
* Building Commission NSW was established after the NSW Government recognised the substantial progress made by the Office of the Building Commissioner and Fair Trading in delivering once-in-a-generation reforms
* Building Commission NSW collaborates with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.
* We are committed to innovation, collaboration and professional development and we foster a culture of integrity and responsibility with a focus on transparency and accountability
This is a fantastic opportunity to join the next phase of the Building Commission NSW. You can be confident in contributing to meaningful work that positively impacts the building environment and the greater community, making it an exciting and fulfilling place to build a career - https://www.nsw.gov.au/housing-and-construction/building-commissioner
About the role
In this role, you will manage a number of varying tasks, with a primary focus on the assessment of various and complex registration applications of registered certifiers and administration of the public register of registered certifiers in line with the Building and Development Certifiers Act 2018 (the Act), to support optimum customer and business outcomes.
Responsibilities include:
* Assessing and determining the knowledge, skills and experience of applicants who wish to become a registered certifier in NSW.
* Providing expert advice to internal and external customers to maximise regulatory outcomes and reduce negative impact on customers.
* Providing specialist advice to management regarding options for meeting regulatory compliance objectives and contributing to business planning and performance.
* Providing quality services, utilising effective communication strategies and negotiation skills to support the management of stakeholders and customer engagement across various segments
* Managing competing priorities and working within strict statutory timeframes, including the ability to respond to a broad range of complex and escalated matters .
* Supporting the management of the overall team, including compliance, governance and quality assurance measures.
* Drive the development of process guides and standard operating procedures, including the development and delivery of training material to support the upskill of the team
To be successful in this role you will be able to demonstrate:
* Ability to interpret complex needs through critical thinking and problem-solving skills, displaying resilience and initiative in challenging situations, and be able respond appropriately
* Clear and effective communication skills at all levels (written and verbal) with the ability to adapt to suit various formats and audiences
* Sound judgement to problem solve, considering the broader context of a situation and ensuring decisions are justifiable.
* Exceptional customer service skills with experience in a licensing regulatory business area
* Strong leadership and collaborative skills, able to coach, motivate and mentor staff to upskill team knowledge and confidence
* Working experience with legislation in a hands-on environment with a strong ability to interpret, understand and apply multiple pieces of legislation
* A sound understanding of Standard Operating Procedures and supporting documentation to support the delivery of business improvement
* Knowledge and experience particularly in the areas of Building Inspector, Building Surveyor and Engineer Class, (Preferable but not mandatory).
* A proactive and adaptable approach, willingly undertaking tasks beyond designated responsibilities to support urgent business needs, ensuring operational continuity and team success.
* Experience using databases, for example, Loris, Objective, and Salesforce is an advantage.
We embrace a hybrid working model, utilising a flexible working arrangement. We do expect people to work principally from the office.
If you'd like to know more about this amazing role, you are encouraged to contact Jen Sumner, jennifer.sumner@customerservce.nsw.gov.au. For any enquiries regarding the recruitment process, please contact Michael Yoon, Talent Acquisition, michael.yoon@customerservice.nsw.gov.au
How to apply
Your application must include a covering letter (no more than 2 pages) and an up-to-date resume (no more than 5 pages) that details your knowledge, skills, and experience in relation to the above role.
Salary Grade 9/10, with the base salary for this role starting at $125,693.00 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date:Monday, 14th July 2025 [9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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