VACANCY STATUS: Part-Time
JOB SUMMARY:
Guest Services is comprised of Food and Nutrition, Environmental Services, Patient Transporting, Retail Services, Materials Management, and Switchboard. Reporting to the Manager, Housekeeping & Patient Transportation, this position supervises and instructs employees engaged in the operation of Guest Services for housekeeping, portering, retail services, and other related functions. The supervisor is responsible for daily replacement and scheduling of staff, dispatching jobs in Environmental Services, conducting audits for ensuring high standards of patient satisfaction, safety, and sanitation.
DIRECT REPORTS:
Unifor General Service staff
RESPONSIBILITIES:
* Supervise employees and ensure the departmental standards are adhered to.
* Ensure daily staffing requirements are filled and working efficiently.
* Manage and dispatch tasks to both Housekeeping and Patient Transporting staff. Using a computer system and communicating with departments, Command Centre Nursing, After Hours Managers to ensure patient flow standards are met.
* Ensure all staff adhere to IPAC standards.
* Ensure a commitment to standards of excellence and the concept of accountability through completion of departmental goals and objectives.
* Ensure a patient-focused approach is delivered and adhered to by all staff.
* Liaise with Operational Managers, Clinical Dietitians, nursing, co-workers, and staff to handle patient satisfaction issues.
* Maintain patient service documentation in accordance with departmental policies, hospital standards, and professional standards.
* Display initiative and good judgment in dealing with operational problems and assigning tasks.
* Other duties as assigned.
SKILLS/CAPABILITIES:
* Must possess tact and courtesy in dealing with employees and other persons in the hospital.
* Effective communication skills.
* Ability to communicate in the French Language is an asset.
QUALIFICATIONS:
* Must have Grade 12 diploma.
* Must be able to multitask and work in a fast-paced environment.
* Must be familiar with Microsoft Office (Outlook, Word, Excel).
* Experience with directing and supervising staff.
* Experience in food service and/or housekeeping management is an asset.
* Must be available to work all shifts, weekends, and holidays.
Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection, and/or assessment process to applicants with disabilities.
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