Job Description
The Opportunity
The Program Travel Manager is responsible for managing all domestic and international travel for the program(s), ensuring arrangements are delivered in line with Abt's travel policies and program requirements.
Acting as the primary point of contact for program travel, the role provides timely, high‐quality advice to travellers and stakeholders, manages complex travel needs with appropriate judgement, and supports traveller safety and disruption management.
Whilst reporting to the Abt Travel Manager, the position works closely with the Program operations team to ensure accurate records, effective expenditure oversight, and continuous improvement of travel processes and systems.
Core Responsibilities
* Manage and oversee end‐to‐end domestic and international travel arrangements (air, accommodation, ground transport and transfers), ensuring delivery aligns with Abt's travel policies, procedures, and program requirements.
* Act as the primary point of contact for program travel, providing timely, high‐quality advice and service to travellers and program stakeholders.
* Exercise judgement and autonomy in managing complex travel requirements, escalating issues to the Travel Manager where matters fall outside delegated authority.
* Ensure compliance with the travel policy and contribute to maintaining accurate and up‐to‐date travel documentation and records.
* Work closely with Program Operations and Finance to support effective oversight and reconciliation of program travel expenditure.
* Maintain good working relationships with the travel management companies, airlines, accommodation providers and other travel‐related vendors relevant to the program.
* Contribute to incident and disruption management affecting travellers, including coordination with providers and use of traveller safety and monitoring tools.
* Contribute to continuous improvement of travel processes, systems, and practices, including supporting implementation of travel management tools as required.
* Provide travel advice and guidance to Program Delivery teams.
* Undertake other reasonable duties consistent with the scope and level of the role as directed by the Travel Manager.
What We Value
* Demonstrated experience delivering end‐to‐end domestic and international travel services in a complex or high‐volume environment, with the ability to manage competing priorities and time‐sensitive requests.
* Strong working knowledge of Global Distribution Systems (GDS) and travel booking platforms, with the ability to use systems effectively to manage complex itineraries and changes.
* Proven experience working in cross‐cultural and stakeholder‐rich environments, with a strong customer‐focused approach and the ability to provide clear, practical travel advice.
* Demonstrated ability to operate in a fast‐paced environment, exercising sound judgement, attention to detail, and autonomy when managing travel‐related issues and disruptions.
* Experience coordinating travel across multiple stakeholders, including program teams, finance, and external providers, with a focus on accuracy, compliance, and service quality.
* Working rights in Australia.
About Us
Abt Global‐Australia is a mission‐driven, global leader with a proven track record in complex program implementation in the international development sector. We offer bold solutions and technical excellence in Health, Economic Growth, Governance, Research & Evaluation, Environment & Energy, Gender Equality & Social Inclusion. Working with our many partners, we have driven measurable social impact for more than 55 years, to achieve our mission of improving the quality of life and economic well‐being of people worldwide. We operate in remote and challenging environments and employ more than 3000 staff in over 50 countries.
Equity
Abt Global values individuality and celebrates difference with a strong commitment to all forms of diversity and equality including racial equity, gender, sexual diversity and disability inclusion. We strongly encourage people from culturally and linguistically diverse communities and Aboriginal and Torres Strait Islander people to apply for this position. We offer flexible work arrangements and a culturally safe environment for staff members from diverse racial and ethnic backgrounds.
Safeguarding
We are deeply committed to safeguarding, to protect and prevent harm and abuse to individuals we work for and who work for us. Our recruitment and selection procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. We will not tolerate discrimination, harassment, child abuse, sexual abuse or exploitation in any form, and expect everyone to be treated with respect and dignity.
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