This range is provided by BLACKROC Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$90.00/hr - A$120.00/hr
Direct message the job poster from BLACKROC Recruitment
BLACKROC | General Manager - Recruitment Services
Service Experience Designer – 6-Month Contract | Hybrid | ASAP Start
Be part of a high-impact design team driving meaningful change across service delivery. This 6-month contract offers the chance to shape customer experiences at scale, working on complex, multi-channel services that support real-world outcomes. With a strong pipeline of design-led initiatives underway, your expertise in service and experience design will play a key role in delivering work that is human-centred, practical, and measurable.
Key responsibilities
* Create and maintain journey maps, personas, service blueprints and experience artefacts that communicate and improve service delivery.
* Conduct and synthesise user and stakeholder research to uncover insights and identify opportunities across digital and non-digital touchpoints.
* Facilitate co-design workshops with internal teams, customers, and partners to generate and test ideas that improve experience outcomes.
* Prototype service concepts and validate improvements through testing at various levels of fidelity.
* Collaborate across UX, customer insights, digital delivery, and operational teams to bring design concepts through to execution.
* Help evolve experience design standards and support design maturity across the organisation.
What you’ll bring
* 5+ years of experience in service or experience design roles within customer-focused or complex service environments.
* Deep capability in service mapping, prototyping, customer research, and systems thinking.
* Strong facilitation and storytelling skills, with the ability to engage diverse stakeholder groups and influence outcomes.
* Proficiency with Miro, Figma, Adobe XD or similar design and collaboration tools.
* Solid understanding of agile and iterative delivery environments.
* Experience in sectors such as health, insurance, or public-facing services is advantageous.
This role is ideal for a service designer who thrives in complex ecosystems and wants to deliver lasting, user-centred improvements.
Apply now to start immediately and be part of delivering thoughtful, well-designed services at scale.
This role will be offered as an initial 6 month contract and is due to start asap
To apply contact Nat on 0430 292 875 or
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
Technology, Information and Media
Referrals increase your chances of interviewing at BLACKROC Recruitment by 2x
Sign in to set job alerts for “Service Designer” roles.
Brisbane, Queensland, Australia 5 days ago
Brisbane, Queensland, Australia 1 week ago
Graphic Communication Co-Worker - North Lakes
North Lakes, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 22 hours ago
Brisbane City, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 17 hours ago
Brisbane, Queensland, Australia A$90.00-A$120.00 3 days ago
Brisbane City, Queensland, Australia 3 weeks ago
Brisbane City, Queensland, Australia 3 weeks ago
Brisbane City, Queensland, Australia 3 weeks ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 3 days ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 2 weeks ago
Norman Park, Queensland, Australia 3 weeks ago
Brisbane, Queensland, Australia 1 day ago
Fortitude Valley, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 1 week ago
Eight Mile Plains, Queensland, Australia 2 weeks ago
Mount Warren Park, Queensland, Australia ₱36,000.00-₱40,000.00 3 weeks ago
Senior Product Designer - 12mth Contract
Brisbane, Queensland, Australia 1 week ago
Senior Graphic Design Officer - Icon Group, South Brisbane
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 1 week ago
Senior Electrical and Instrumentation Designer
Brisbane, Queensland, Australia 1 day ago
Brisbane, Queensland, Australia 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr