As a Network Support Engineer, you will be part of a world-class Support team that assists our global customer and partner base.
Your responsibilities will include:
* Diagnosing and troubleshooting wireless, security, switching, phone and other various network-related issues reported by customers
* Owning each networking issue through the process from initial creation to resolution
* Collaborating with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers' devices
* Reading and analyzing packet capture using Wireshark
* Working with Engineering and Management to diagnose and resolve critical escalated issues
* Using acquired knowledge to suggest, edit and write in-depth Knowledge Base articles
* Staying up to date on features and technology by attending lunch and learns, participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends
Required skills and qualifications include:
* A thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.
* A fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, 802.11a/b/g/n/ac wireless networks
* Previous internship and/or work experience or volunteer work in a network lab environment helpful
* Outstanding English language written and verbal communication skills and comprehension
* An eagerness to learn from others and be a team player
* Passionate about networking, IT and helping people
* Working towards or have a B.S. in Computer Networking, Information Technology, or a related discipline
This role offers a unique opportunity to gain exposure to a diverse group of teams within a fast-paced environment.