**Wageloch. Cloud based Workforce Management solutions.**
At Wageloch, our mission is to simplify work and enhance business operations. Our premier all-in-one rostering and payroll platform is supported by a dedicated Australian team driven by our core values of compassion, inclusion, and trust. Headquartered in Australia and serving clients nationwide and in New Zealand, we stand prepared to address and resolve your biggest administrative challenges.
**Role Overview**
Reporting to the Helpdesk Team Lead, your main role will be as the first point of contact for our client base in assisting with day-to-day troubleshooting and enquiries. The role also involves conducting installation and training sessions for new clients, as well as contacting clients to deliver software upgrades and enhancements.
You don't need to be an expert in IT and/or software - you just need to be friendly and helpful with a strong desire to help people - we will teach you the rest
**Key Responsibilities**
- Champion and sell Wageloch Workforce Management solutions to the SMB and SME business sector
- Build a pipeline of leads and qualify opportunities for new clients through a proactive approach
- Follow up on inbound sales inquiries and engage with potential clients
- Write business proposals and value propositions
- Attend networking events to promote Wageloch
**About You**
- An ability to trouble shoot general IT issues OR the ability to learn technical skills quickly
- Good time management skills, with a strong ability to multi-task and prioritise
- Excellent written and verbal communication skills; particularly phone communication
- Reliable with a strong work ethic
**Qualifications**
- An ability to trouble shoot general IT issues OR the ability to learn technical skills quickly
- Good time management skills, with a strong ability to multi-task and prioritise
- Excellent written and verbal communication skills; particularly phone communication
- Reliable with a strong work ethic
**What we offer**
- A friendly, fun, inclusive and supportive work environment
- Ongoing professional development