Talent pool creation for Southwest Sydney District (Campbelltown, Liverpool, Bankstown, Fairfield)
Grade 3/4 – $84,659 – $92,701 per annum + superannuation and annual leave loading. 35‐hour week and flex leave. Availability to attend sites in person is essential for this position. The role will be mainly office‐based, though occasional flexible working arrangements may be considered where business needs permit.
Your role
The Senior Customer Service Officer (SCSO) provides high‐level support to the Community Service Centre with responsibility for various key administrative functions. Core accountabilities include reception, mailbox and invoice management, minute taking, liaison with stakeholders and working across databases and systems. The SCSO supports the administration team to meet team goals, ensuring efficient and effective payment of invoices to service providers, and supervises/organises key administrative functions on a day‐to‐day basis while supporting the Service Support Manager and Casework teams.
Key Responsibilities
* Oversee or provide administrative and clerical support to CSC workers efficiently.
* Provide coaching, guidance and training to members of the administrative team.
* Foster and maintain teamwork within the CSC administrative team.
* Establish and maintain administrative systems supporting WH&S and security compliance.
* Process financial transactions and invoices accurately.
* Manage shared mailboxes, ensuring timely responses and confidentiality.
Additional Duties
* Provide a wide range of administrative support services: financial management, invoice management, travel bookings, records management, project support, diary management and other general functions.
* Manage a shared mailbox environment.
* Process business information in accordance with standards and guidelines.
* Use technology to prepare documentation and presentation materials for managers and directors.
* Liaise across the district to provide tailored support and develop relationships.
* Respond to enquiries, escalating issues as required.
* Update and maintain records and databases for accuracy and accessibility.
* Compile and distribute monthly reports; coordinate bi‐monthly update meetings.
* Monitor and report target progress to district leads; implement strategies to achieve targets.
Pre‐employment Checks
* National Criminal History Record Check.
* Working with Children Check clearance.
What We Offer
* A challenging and rewarding career.
* Flexible, autonomous work environment.
* Competitive pay and conditions.
* Training and development opportunities.
* Health & Wellbeing and Employee Assistance Programs.
Requirements
Click apply, attach an up‐to‐date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the two targeted questions below with a brief outline on how you meet the role requirements.
* Example of balancing competing deadlines while supporting your team and delivering quality customer service.
* Example of processing financial or administrative information requiring strict accuracy and compliance.
Application Deadline
Applications close 11:59 pm, Wednesday, 18 March 2025.
Contact
For more information, contact hiring manager Sheridan Lasker: 02 9765 6250 or Sheridan.Lasker@dcj.nsw.gov.au. For recruitment adjustments, contact Peter Luong: Peter.Luong1@.
Inclusion and Diversity
We continue to hire great people with a wide variety of skills, experience and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
Other Information
A talent pool may be created for future and temporary roles valid up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.
Thank You
Thank you for your interest in this role. We look forward to receiving your application. Follow us on Facebook: www.facebook.com/CareersatDCJ/. Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience.
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