At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We're looking for a People Experience and Talent Business Partner who is passionate about making a difference. Based in our Joondulup location, you will partner with business leaders across a portfolio of government and non-government contact centres. This role will serve as a dual-focus partner, dedicating approximately 70% of effort to People Experience and 30% to Talent Acquisition.
You'll be part of a collaborative national People Team that thrives on innovation, problem-solving, and delivering great outcomes for employees and leaders.
This isn't just about policies and processes — it's about being a trusted partner and coach who helps leaders navigate challenges, inspires high performance, and champions a culture where people feel engaged and supported.
What you'll be doing
* Partnering with leaders to provide practical advice and solutions across the full employee lifecycle, ensuring compliance with Australian employment legislation and Enterprise Agreements.
* Delivering operational support and guidance on employee relations/counselling, performance management, job design, remuneration and benefits, organisational change management, job evaluations, compliance, health & safety, employee development and succession planning.
* Acting as a sounding board and coach to drive performance, engagement and change, focusing on driving high performance and accountability.
* Building effective and trusted partner relationships to understand business requirements and advise and support on translating people goals into actionable initiatives, including engagement.
* Using your expertise to identify opportunities, recommend improvements, and deliver people strategies that balance culture with commercial outcomes.
* Leading and overseeing the end-to-end recruitment process across dedicated business units and campaigns.
* Providing guidance and advice to hiring managers on all areas of the recruitment process to ensure a consistent, fair, and defensible process.
* Identifying, developing and implementing best practice recruitment strategies and sourcing methods to meet organisational and individual campaign needs.
* Managing administrative tasks throughout the process such as advertising, resume screening, phone screening, and offer management.
What you'll bring
* A strong HR background, ideally with HR advisory or business partnering experience.
* Solid knowledge of Australian employment legislation and exposure to Enterprise Agreements.
* Broad HR expertise across areas such as learning & development, change management, employee engagement, recruitment and organisational design.
* Strong stakeholder management skills – comfortable engaging with people across all levels of the organisation, including senior management.
* Prior experience working in a high-volume HR Business Partnering and/or recruitment team is desirable.
Why join us?
* Be part of a supportive national People Team where collaboration and growth are encouraged.
* Play a pivotal role in facilitating career growth and development for our people.
* Make a real impact – your work directly influences employee and business success.
* Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
* Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
If you have experience in Retail, BPO, Hospitality, or FMCG and thrive in a fast-paced environment, we'd love to hear from you. Apply now to become our next HR and Talent Business Partner and make a real impact on our people and business success
Other Position Requirements:
* Australian Citizenship
* The successful candidate will be required to undergo Pre employment security checks and a National Criminal check
* Enjoy a flexible hybrid setup while playing a pivotal role in supporting and shaping our workforce, with the expectation of being onsite around 4 days per week to collaborate, connect, and make an impact.
About Probe CX
Probe CX is a global business of 9000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self