About the Fashion Role
As a professional in the fashion industry, you will have the opportunity to directly engage with customers, embodying the brand's vision and mission on a daily basis. Your role will be pivotal in delivering a unique and luxurious experience to all clients while connecting them to the brand beyond mere product sales.
Key Responsibilities:
* Providing exceptional customer service and after-sales support to clients, contributing to sales growth and business success.
* Maintaining a high level of product knowledge to offer personalized advice and consultation to clients.
* Developing and managing client relationships, fostering long-term connections and identifying new opportunities.
* Collaborating with leadership to share client feedback and contribute to continuous improvement in product offerings and service standards.
* Supporting teamwork within the organization and across other locations.
* Demonstrating expertise in merchandise, adhering to standard operational procedures, and ensuring compliance with company guidelines.
Requirements and Qualifications
To excel in this role, you should possess:
* Retail or customer service experience, preferably in the fashion industry.
* Strong interpersonal skills, with a service-oriented attitude and a warm, friendly demeanor.
* Excellent communication skills, both verbal and written, with the ability to engage effectively with clients and team members.
* A keen eye for detail and a passion for delivering exceptional service, ensuring each client receives personalized attention and support.
* Proven teamwork abilities, with a collaborative approach to achieving shared goals and objectives.
* Adaptability and flexibility to thrive in a fast-paced environment, while maintaining professionalism and composure.
* A commitment to continuous learning and development, staying updated on industry trends and product knowledge.
* Selling skills and a track record of achieving sales targets or goals.
* Basic knowledge and proficiency in using systems, devices, and computer applications.
* A client-centric mindset, dedicated to building and nurturing long-lasting relationships with clients to drive business growth and success.
Benefits and Opportunities
In this position, you will have the opportunity to develop your skills in luxury retail management and client service, through career planning resources, formal training programs, coaching, and more. We offer competitive rewards, wellbeing programs, learning and development opportunities, and parental leave for all parents globally.
We value the perspective, experience, and potential you could bring to our organization. We are an Equal Employment Opportunity Employer, and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.