TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
Remote position, but candidate must reside in the Hampton Roads area
Responsibilities
* Participate in efforts to improve overall performance
* Supervise and manage overall contact center operations
* Workforce management and schedule management
* Quality assurance
* Performance management
* Reinforce training and coaching contact center agents
* Direct customer support, when needed
* Engage with client and respond to Government requests
* Other duties, as assigned
Qualifications
* HS diploma (or equivalent) is required
* 4 years of contact center experience
* 2 years of contact center supervisor experience
* Must be able to obtain and maintain government agency suitability requirements as a condition of employment
* A reliable, hard-wired internet connection is required
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