Engagement Coordinator / Business Development Support
SDA Global is seeking a proactive and personable Engagement Coordinator to join our growing team. This newly created role combines relationship-building, business growth, and administrative support - perfect for someone who thrives on connecting with people and making an impact.
You will play a vital role in supporting day-to-day operations while engaging with participants, partners, and the wider community to enhance our services and reputation.
Key Responsibilities
* Build and maintain positive relationships with participants, families, external providers, and community organizations
* Support new client engagement and onboarding for a smooth intake process
* Identify and pursue new business opportunities to grow SDA Global's services
* Represent SDA Global at community events, networking functions, and industry expos
* Provide high-level administrative support, including managing calls, emails, and client correspondence
* Coordinate appointments, meetings, and staff activities
* Maintain accurate client records in line with NDIS guidelines
* Assist with NDIS paperwork, including service agreements, participant plans, and invoicing
* Manage office supplies and general office duties
* Provide front-desk support by welcoming visitors and addressing inquiries professionally
Qualifications and Skills
* Current Yellow Card and Blue Card, or willingness to obtain
* Previous experience in administration, community engagement, or business development
* Exceptional interpersonal and relationship-building skills
* Strong organizational and time-management abilities
* Excellent written and verbal communication skills
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant systems
* High attention to detail and commitment to accurate record-keeping
* Knowledge of NDIS processes preferred (training provided)
* Ability to work independently and collaboratively
* Positive attitude, resilience, and passion for supporting people with disabilities
What We Offer
* Supportive, inclusive, and collaborative work environment
* Ongoing professional development and career growth opportunities
* Opportunity to make a real difference in the lives of individuals with disabilities
* Represent a respected organisation with a strong community reputation
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