**Automation Analyst - 41186**
**Full-time Permanent**
**Hybrid Working Model**
Westpac is always on the lookout for Aboriginal and Torres Strait Islander job seekers to join our mob.
**How will I help?**
This role sits within the Resiliency and Automation area of the Service Operations, Strategy and Transformation team, in the Infrastructure and Service Management division. It is an exciting opportunity to be part of a new capability that will span across the Infrastructure and Operations team and drive an uplift in automation skills across all Technology teams.
This role will primarily work with the Service Desk and will be responsible for identifying automation opportunities within the team and driving, measuring, and executing against internal automation opportunities. It is critical that this role also spends time on the Service desk to build a deep understanding of the current processes and challenges.
**Key Accountabilities include**:
- Proactively identify automation opportunities (initially to reduce toil) within the Service Desk.
- Utilising tools and data available deliver automated solutions.
- Provide technical support and training on power Automate.
- Resetting passwords.
- Helping customers submit orders for new apps or equipment.
- Assist in identifying automation opportunities within our partners.
- Share and educate partners on automation best practices and internal best practices.
**What's in it for me?**
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your recent family settled.
**What do I need?**
- Experience with technology.
- Coding & Development exposure - JavaScript (Desirable).
- Willing to learn and expand your skillset.
- Analytical skills.
- Stakeholder engagement, ability to build effective relationships.
- Driven to deliver - proven ability to deliver the best possible results for the organisation; and shows determination, resourcefulness, and a sense of purpose in achieving this.
**What's it like to work there?**
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
**How do I Apply?**
The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
**Do you need reasonable adjustments during the recruitment process?
📌 Aboriginal & Torres Strait Islander - Automation
🏢 Westpac Group
📍 Adelaide