Brisbane, QLD
Take hold of a monster opportunity and join our Insurance and Claims team as a Death Claims Technical Specialist. If you're a good fit for this role and live in Brisbane, we'd love you to apply. Why join us?
* You'll get 14% super as standard, to help your future come alive.
* Unleash your potential and build a career to be proud of through excellent training and development opportunities.
* Balance your work between in‐person days at our purpose‐built hubs and working from home.
* In the office, enjoy end‐of‐trip facilities, a yoga and multi‐faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About The Role
We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Death Claims Technical Specialist, you'll provide technical expertise to support the effective, compliance and high‐quality assessment of death benefit claims.
Day To Day, You'll
* Provide technical support to the Manager, Death Benefit Claims and General Manager of Insurance and Claims on complex death claim matters and provide insights into industry practices to ensure Australian Retirement Trust (ART) is a leader in the handling of death benefit claims.
* Embed and drive the Quality Assurance (QA) framework in the Death Claims team, including conducting QA reviews of claims and monitoring and reporting outcomes to identify gaps and inform capability uplift.
* Support the Business Unit in promoting excellence in claims handling, with a focus on vulnerable members and removing barriers to access.
* Coach and mentor Claims Managers to build capability in risk‐based decision making, claims resolution, and uplift team knowledge through training and updated resources.
* Proactively manage risk in line with the ART's compliance and risk management framework, including efficiently and effectively identifying and resolving incidents and issues to achieve desired business outcomes (including root cause analysis, customer impact, control assessment, stakeholder management, and ongoing prevention).
This role is a permanent opportunity.
Location: Brisbane (Melbourne - for internal applicants only)
About You
It goes without saying you'll be a great communicator with top‐notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
* Strong understanding of legal and compliance obligations related to superannuation and insurance.
* Demonstrated experience in assessing and resolving complex insurance and death benefit claims.
* Experience in coaching or mentoring within a superannuation or insurance claims environment.
* Ability to interpret legislation and stakeholder engagement skills.
About Us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11pm Thursday 19 March 2026.
We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up‐front is important to us – and recruitment is no different.
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