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Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide, the group employs more than 22,000 staff in over 30 countries and distributes hearing healthcare and intelligent audio solutions to more than 130 countries.
In Australia, Audika has over 350 clinics providing hearing services to our valued clients. We strive to put hearing care on the healthcare agenda and to improve the quality of life for people living with hearing loss.
Responsibilities
We are seeking a meticulous, driven, and passionate customer service professional to join us as a Clinic Co-Ordinator at our Audika Hearing clinic in Corio on a part-time basis (4 days per week - Monday to Thursday, 9am to 5pm). If you are passionate about helping clients improve their hearing and quality of life, we encourage you to read further This role is vital in contributing to clinic performance and enhancing our customers' experience.
You will work closely with Clinicians and Hearing Technicians (where applicable) to deliver quality hearing healthcare outcomes for our clients.
You will gain knowledge about all our products, services, our competitive advantages, and government funding programs. Using this knowledge, skills, and tools, you will apply tailored client-specific sales strategies to ensure they receive the best possible solutions.
To succeed in this role, you should have:
Previous administration or customer service experience in environments such as retail, hearing care services, pharmacy, or allied health.
Experience working with an older demographic is preferred.
Strong interpersonal communication skills and empathy to support clients on their hearing journey.
* Flexibility and willingness to support nearby Audika clinics as needed.
Higher School Certificate (HSC) or TAFE qualification.
Advanced computer literacy skills.
Benefits of working with us:
Permanent part-time role within a global organization.
Performance incentives.
Supportive hearing care team environment.
Opportunities for professional development, clear career pathways, and training.
MyRewards program offering discounts at over 300 retailers and services across Australia.
Online Wellbeing Centre providing activities, workouts, meditations, nutritional, and financial advice.
Employee Assistance Program.
Birthday and Christmas gifts.
Our values
Audika prides itself on a diverse and inclusive culture that respects all employees.
We are professionals committed to bringing the importance of sound to life and connecting our clients through hearing products.
Our values—trust, teamwork, innovation, and a can-do attitude—are at the core of our culture, fostering an environment where everyone can thrive and succeed.
About Audika Group
The Audika Group is the hearing care division of Demant, operating over 3,500 clinics in 25 markets worldwide. Joining our team means working in an inspiring and motivating environment, collaborating with colleagues from diverse backgrounds and cultures in a highly international setting.
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