This role involves bridging the gap between business needs and technical implementation within the Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE/CRM) environments.
Key Responsibilities
* Support the configuration, customization, and integration of D365 solutions across the organization, working closely with stakeholders, developers, and cross-functional teams to drive continuous improvement and digital transformation.
* Collaborate with Business Analysts and project teams to gather, define, and align business requirements with technical capabilities.
* Analyze requirements and propose practical solutions in collaboration with developers, focusing on efficiency, scalability, and quality.
Requirements
* At least 3 years of hands-on experience with Microsoft Dynamics 365 Finance & Operations (CRM experience is a plus).
* Bachelor's degree and minimum of 3 years' experience in D365 F&O implementation and support.
* Strong knowledge of the Microsoft Dynamics platform, including out-of-the-box (OOB) functionality of the D365 CE module.
Favorable Skills
* Knowledge of Amazon Web Services (AWS).
* Technical proficiency in Power Platform (Power Automate, Power Apps), Plugins, Workflows, Business Process Flows, Business Rules, Actions, and the Dynamics SDK.
Personal Qualities
* Strong interpersonal and communication skills, with experience engaging internal stakeholders and end users.
* Proactive, solution-oriented mindset with the ability to think creatively and drive continuous improvement.