Job Description
We are seeking a highly skilled Business Operations Coordinator to join our team. The successful candidate will play a key role in supporting our growth strategy by managing new and existing Sales Accounts and completing all required business administrative tasks.
The ideal candidate will be able to handle multiple tasks, meet deadlines, and provide excellent customer service. They will also be responsible for handling quotations, orders, and general administrative duties, as well as providing support to managers and team members.
* Key Responsibilities:
* Handling sales orders, internal factory purchase orders, and issuance of sales invoices to the finance team.
* Coordinating with logistics teams and customers to verify shipping documents.
* Tracking customer complaints and resolving issues efficiently.
* Maintaining accurate customer records and sales data.
* Providing after-sales support and answering customer inquiries.
Required Skills and Qualifications
To be successful in this role, you will need:
* Familiarity with CRM systems, preferably Microsoft D365 or similar.
* Familiarity with ERP systems, preferably Oracle or similar.
* Excellent MS Office skills.
* Excellent reporting and documentation skills.
* Knowledge of local and international logistics processes.
* Knowledge of sales processes and understanding of how sales operations work.
* Strong prioritization, organizational, and time management skills.
* Excellent communication skills, both written and verbal.
* Attention to detail.
* Customer service skills.
* Problem-solving skills.
Benefits
As a Business Operations Coordinator, you will have the opportunity to work in a dynamic and fast-paced environment. You will be part of a talented team that is dedicated to delivering exceptional results.
About Us
We are a leading company in the industry, specializing in high-performance medium- and low-voltage switchgear for utility, industrial, and commercial applications. Our products include Ring Main Units and package substations.