About the Job:
We are seeking a skilled Senior IT Support Technician to join our team. As a Senior IT Support Technician, you will be responsible for resolving complex support requests with computer hardware, software, and network systems, as well as meeting customer satisfaction and continuous service delivery demands.
Key Responsibilities:
* BUILDING STRONG RELATIONSHIPS WITH CUSTOMERS DURING ON-SITE VISITS AND ALL OTHER CONTACTS.
* TAKING FULL OWNERSHIP OF ASSIGNED ESCALATED SERVICE REQUESTS.
* MANAGING PROJECTS END TO END INCLUDING MIGRATIONS, DEPLOYMENTS OR NETWORK UPGRADES.
Requirements and Qualifications:
Knowledge and Skills:
The incumbent must have deemed appropriate and capable knowledge in the following areas:
* Proficiency in Microsoft Hyper-V platforms.
* Proficiency in Microsoft Exchange platforms.
* Proficiency in Microsoft Office 365 + Azure platforms.
* Proficiency in Fortinet/Cisco + routing and networking.
* Proficiency in Veeam/Storagecraft backup and disaster recovery methodology.
* Configuring and troubleshooting Window Servers and workstations.
* Configuring and troubleshooting internet and network equipment.
* Configuring all windows software.
* Understanding and troubleshooting IP, IP routing, routing protocols, debugging, other common network troubleshooting tool and methods.
* Understanding how internet protocols work and routing.
Personal Attributes:
The incumbent must demonstrate the following personal attributes:
* Be honest and trustworthy.
* Be respectful.
* Possess cultural awareness and sensitivity.
* Be flexible.
* Demonstrate good work ethics.
Work Environment:
The Senior IT Support Technician may have to be involved in a number of matters at any one time, and may be interrupted frequently to meet the needs and requests of clients. The Senior IT Support Technician may find the environment to be busy, noisy and will need excellent organizational and time skills to complete the required tasks.