**About the Role:**
* We are seeking a skilled professional to handle quality conversations with customers, explain claims processes, and provide personalized support and guidance to assist with their recovery.
Key Responsibilities:
* To assess and manage injury needs of claimants, handle correspondence regarding CTP benefits, treatment and rehabilitation, and analyze/interpret medical reports and other information.
* To collaborate with customers, their legal representatives, medical professionals, and rehabilitation providers to facilitate rehabilitation, return to work and recovery.
* To identify opportunities for process improvement and contribute to the development of best practices.
About You:
* You should have strong interpersonal and communication skills, with a customer-first approach.
* You must be able to work independently and as part of a collaborative team.
* Meeting Key Results metrics, which are in line with overall business objectives is a requirement.
* Familiarity with MS Office Products is necessary.
* A strong work ethic and time management skills are essential.
* Attention to detail and ability to interpret legislation is required.
* Strong analytical skills are necessary.
Benefits:
* We offer an inclusive culture, where you can bring your authentic self to work every day.
* We provide flexible work-life balance options and workplace adjustments, with support for your work/life balance.
* Career development opportunities are available, including mentoring, development and global mobility.
* Financial and well-being perks include discounts on products, retail, tech, and travel, plus financial wellness initiatives.
About Our Culture:
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.