Job Opportunity: ICT Services Expert
We are seeking a highly skilled ICT services expert to join our Field Services Team in Perth. This is an excellent opportunity to work with a global technology leader and contribute to delivering high-quality ICT services for enterprise and government customers.
* About the Role:
This role involves providing on-site and remote support for data networks, IP Telephony (IP Tel), Unified Communications (UC) environments & Biometrics Solutions. You will be responsible for installing, commissioning, and supporting NEC and multi-vendor voice & data infrastructure. You will also resolve incidents and manage project deliveries to ensure service availability.
* Key Responsibilities:
o Provide on-site and remote support for data networks, IP Telephony (IP Tel), Unified Communications (UC) environments & Biometrics Solutions.
o Install, commission, and support NEC and multi-vendor voice & data infrastructure.
o Resolve incidents and manage project deliveries to ensure service availability.
* Preferred Experience:
o At least 2 years of experience in a similar role, managing and troubleshooting data and IP telecommunications networks in large corporate environments.
o Demonstrable experience with IP-based networks, Cisco and Aruba routing and switching platforms.
o Experience with Cisco and UC-based IP Tel networks is preferred.
o Cisco Wi-Fi and Aruba Wi-Fi knowledge highly desirable.
o Experience with MS Teams and Voice over IP desirable.
* Key Skills:
o Ability to prioritise tasks and self-manage your time effectively.
o Strong troubleshooting and analytical skills to resolve technical issues.
o Proven expertise in ICT project delivery and support.
o Capacity to learn and adapt to innovative technologies.
o Strong customer service and focus on quality outcomes.
* Qualifications Preferred:
o Degree or certification in IT or a related field.
o Cisco Associate-Level Certifications (CCNA, CCNA Voice) or equivalent.
o Ekahau certification is a plus.
o OH&S Construction Induction (White Card) preferred.
o ITIL Foundations Certificate is beneficial.
* Additional Requirements:
o Current driver's license.
o Availability for on-call and after-hours support.
o National Police Clearance.
o Australian citizenship (NV1 security clearance is highly regarded).