Join to apply for the ICT Support Engineer role at MiTek Australia (Asia Pacific region)
Join to apply for the ICT Support Engineer role at MiTek Australia (Asia Pacific region)
About
At MiTek, we are transforming the future of residential construction through advanced engineering, proprietary software and automated manufacturing systems. As a global supplier of CodeMark Certified Engineered Building Products and 3D Structural Modelling Software, we empower builders and fabricators with innovative solutions that drive precision and efficiency.
About
At MiTek, we are transforming the future of residential construction through advanced engineering, proprietary software and automated manufacturing systems. As a global supplier of CodeMark Certified Engineered Building Products and 3D Structural Modelling Software, we empower builders and fabricators with innovative solutions that drive precision and efficiency.
We are currently seeking a highly skilled ICT Support Engineer to join our dynamic team and support the backbone of our technical infrastructure. This role is critical to ensuring the smooth operation of systems that power design, manufacturing and construction solutions used across Australia and the world.
Key Responsibilities
* Investigates and resolves complex technical issues related to proprietary software, hardware, networks and integrated systems used in structural modelling, engineered product management and automated manufacturing workflows.
* Ensures minimal disruption to mission-critical engineering and production environments.
* Manages and prioritises service requests and incidents across global and local teams, using a structured triage framework to escalate issues impacting business-critical platforms such as MiTek's 3D Structural Modelling Software and Enterprise Workflow Systems.
* Identifies and corrects functionality errors within proprietary applications and supporting infrastructure, including diagnosing faults in application code, network configurations and automated equipment integrations to ensure software and systems meet engineering and operational performance benchmarks.
* Delivers technical training and procedural support to internal users and external clients, focusing on optimising usage of MiTek software platforms, engineering systems and digital collaboration tools.
* Develops user documentation and conducts knowledge-transfer sessions to increase system adoption and operational efficiency.
* Conducts end-to-end reviews of infrastructure and software performance across the product lifecycle—from concept and design through to client delivery.
* Recommends and implements system enhancements, software upgrades and infrastructure improvements that support scalability, cybersecurity and performance of MiTek's technology ecosystem.
About You
* Proven experience in ICT support within a complex systems or software-driven environment.
* Strong diagnostic and problem-solving abilities with knowledge of networking, system infrastructure and software applications.
* Excellent communication skills and a proactive approach to technical training and support.
* Familiarity with the residential construction or manufacturing industry is highly regarded but not essential.
Why MiTek?
* Be part of a global brand driving innovation in residential construction.
* Collaborate with industry-leading professionals and cutting-edge technology.
* Career growth, mentorship and access to ongoing training and development.
* Competitive salary and benefits in a supportive and forward-thinking environment.
Ready to build your future with MiTek?
Apply now and bring your expertise to a company shaping the next generation of engineered building solutions.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Wholesale Building Materials
Referrals increase your chances of interviewing at MiTek Australia (Asia Pacific region) by 2x
Sign in to set job alerts for "Information Communication Technology Support Engineer" roles.
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia A$130,000.00-A$135,000.00 4 weeks ago
Melbourne, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 4 days ago
Docklands, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 3 hours ago
Melbourne, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 3 weeks ago
Surrey Hills, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 2 weeks ago
Head Of System Engineering, Australia and New Zealand (ANZ)
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia A$80,000.00-A$100,000.00 2 weeks ago
L3 Systems Engineer (Infrastructure Managed Services)
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia A$150,000.00-A$180,000.00 3 weeks ago
Melbourne, Victoria, Australia 2 months ago
Systems Engineer – IDAM (Identity & Access Management)
Narre Warren, Victoria, Australia 4 days ago
Mountain Gate, Victoria, Australia 3 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr