Client Care Coordinator - Patch & Purr (South Windsor, NSW) Casual Opportunity | Compassionate Role | Make a Meaningful Impact Have you ever considered a career helping people and families through one of the most emotional times in their lives? Patch & Purr, part of the InvoCare Group, is a leading provider of pet cremation services in NSW. Located in South Windsor, we proudly partner with veterinary practices and their clients to offer compassionate pet aftercare services. Our dedicated team supports grieving families with empathy, professionalism, and care-honouring the lives of beloved pets. We're looking for a Client Care Coordinator to join our team in a casual capacity, bringing strong customer service and administration skills to a truly unique and rewarding environment. What You'll Do: Provide empathetic support and professional pet aftercare services Manage client enquiries across phone, email, and online platforms Coordinate between internal teams to ensure seamless service delivery Assist families during viewings and ashes collection with compassion Maintain high standards in client viewing rooms and facility presentation Process payments via ZipPay, Afterpay, Vet Pay, and other platforms Ensure accurate data entry of client and veterinary information About You: Exceptional customer service and communication skills Intermediate Microsoft Office skills Organised, detail-oriented, and comfortable in a tidy workspace Able to handle deceased pets respectfully when required Capable of managing multiple tasks and staying calm under pressure Professional, empathetic, and emotionally intelligent Why Join InvoCare? You may not have considered this industry before, but the impact is real and deeply meaningful. We offer: Reward & recognition programs Tailored induction and training Modern, well-equipped facilities Paid parental leave and birthday leave Free access to our Employee Assistance Program A diverse, inclusive, and supportive workplace Apply Now If you're looking for a role that makes a difference and supports families in your community, we'd love to hear from you. Click Apply to submit your application. To learn more about careers with InvoCare, visit: https://www.invocare.com.au/careers