**Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.**
We have an exciting opportunity for a **Technical Support Technician** to join our _Rapid Diagnostics (ARDx)_ team.
Based in **Darra (Queensland)**, this role will suit a proactive, customer centric individual with a keen interest in electronics and technical equipment.
The Technical Support Technician coordinates and conducts instrument servicing, basic repairs, software updates, pre-sale checks of instrumentation and manages loan equipment. This role will also support complaint handling and technical enquiries and other quality related activities.
**Your main responsibilities include (but not limited to)**:
- Perform basic annual service and ad-hoc repair activities on electromechanical diagnostic equipment
- Manage the service schedule, communicating with customers and arranging service contracts
- Log service calls, quote and issue service/repair invoices
- Conduct pre-sale checks of instruments
- Coordinate shipping of customer instruments
- Coordinate instrument software updates
- Make sure equipment is in good working order, electrically safe, decontaminated between uses and data managed appropriately
- Assist with resolving assigned technical enquiries and complaints
- Purchase and maintain adequate parts and supplies
- Other quality-related tasks as required
**Who we're looking for**:
- A keen interest in electronics and technical equipment
- TAFE qualification in a related field such as mechanical or electrical engineering would be an advantage
- Technical problem-solving skills
- High attention to detail
- Must be a strong communicator with good interpersonal skills
- Ability to build strong relationships with customers and provide excellent service
- A high level of productivity, planning and prioritisation skills
**Abbott provides some fantastic benefits for our employees, these include**:
- Onsite parking
- Close to public transport
- Leading Learning and Development opportunities
- Wellness programs
- Discount share programs
- Being part of an organisation reputed to be a World's Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity
Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.
In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.
We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.