Overview
Join to apply for the Banking Consultant, Maribyrnong VIC role at ANZ.
About Us: At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Build a rewarding career in an innovative, fast paced and team-oriented environment
Be part of a team vital to transforming ANZ for the future
Use your passion and curiosity for people, and put them at the centre of everything you do
About The Role
As a Banking Consultant in our Retail Banking, you'll play a key role in helping provide customers with a seamless banking experience, meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs-based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type:
Permanent;
Role Location:
L02 2543A Highpoint SC, Maribyrnong VIC - 3032;
Work Hours:
Part Time, 32hrs/Week
Roster
Monday: 8:30 AM – 4:15 PM, 30 Min Break
Tuesday: 9:00 AM – 4:15 PM, 30 Min Break
Wednesday: 10:30 AM – 4:15 PM, 30 Min Break
Thursday: 9:00 AM – 3:15 PM, 30 Min Break
Friday: 9:00 AM – 4:30 PM, 30 Min Break
Total hours
: 32 hours
What will your day look like?
Contribute to a significant uplift in customer engagement and advocacy and create real customer value
Actively participate in and support bank programs and initiatives
Take responsibility to 'know your customer' from a risk perspective
Ensure compliance with ANZ and branch policies and procedures
What will you bring?
Exceptional customer focus - retail experience is an advantage
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
Why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. ANZ provides resources, opportunities, and support to help you grow your career. We value diversity and offer flexible working arrangements and benefits including health and wellbeing services and discounts on selected products and services from ANZ and more. We welcome applications from everyone and can provide adjustments to our recruitment process or role if required. If you are a candidate with a disability or access requirement, let us know how we can assist.
Note: After your initial application you may be asked to complete an online assessment, sent via email from our assessment partner SHL. Please action this request promptly to receive an update in a timely manner.
To find out more about working at ANZ, visit anz.com/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 103199.
Job Details
Job Posting End Date
: 24/09/2025, 11.59pm, Melbourne, Australia
Seniority level:
Not Applicable
Employment type:
Full-time
Job function:
Finance and Sales
Industries:
Accounting, Banking, and Financial Services
Note: This listing may include related roles and locations as part of the job network.
#J-18808-Ljbffr
📌 Banking Consultant, Maribyrnong Vic
🏢 Anz
📍 Melbourne