Looking for a challenging role in information technology, this position involves providing customer service and support to clients with software, hardware, and network operations issues.
Key Responsibilities:
* Respond promptly to client inquiries with efficient and friendly communication.
* Diligently document all calls and incidents accurately.
* Effectively manage time and workload to meet set service level agreements.
* Maintain high data accuracy in our contact management system.
* Rapidly assign incidents and requests to the correct support group.
* Act as the single point of contact for all incidents and problems logged.
* Conduct thorough diagnostics to initiate problem management workflows.
* Provide clients with relevant reference numbers for their incidents or requests.
* Familiarize yourself with various media sources that interface with the service desk.
* Promote customer satisfaction through excellent service professionalism.
Requirements:
* A baseline security clearance is preferred.
* Australian citizenship is required.
* Customer service experience is an asset.
* Relevant education, training, or experience equivalent to a certificate course in IT is desirable.
Benefits:
This role offers industry best practice training and opportunities for career progression in the IT sector.
Diversity and Inclusion:
We are committed to providing equal opportunities for all applicants without regard to age, ethnicity, gender, etc.