Job Title: Customer Service Officer
Description: We are seeking a skilled Customer Service Officer to join our team. In this role, you will be responsible for delivering high-quality customer service through strong customer engagement in a high-volume contact centre environment.
Key Responsibilities:
* Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties
* Identify, refer, and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution
* Maintain currency in knowledge of policy, legislation, and related business processes to respond to customer needs efficiently and effectively
* Maintain accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner
* Use multiple technology platforms and databases confidently
* Meet contact centre KPIs on a daily and monthly basis
Requirements:
* Previous experience in customer service; preferably in a call centre environment
* Excellent customer service and communication skills
* Strong technical experience, with the ability to use multiple technology platforms and databases
* Availability for full-time training on-site for the first 4–5 weeks
* Willingness to work on a rotating roster (Mon–Fri, 8:00am–6:00pm)
* Typing test (alphanumerical) required – results must be submitted with application
* Two references (to be completed at time of shortlisting)
Benefits:
We offer a supportive and dynamic work environment, opportunities for professional growth and development, and competitive remuneration packages.
Other Information:
Please note that due to the high volume of applicants, we are unable to take phone queries on this role. We will reach out to shortlisted candidates directly.
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