This is an opportunity to join a prestigious global luxury automotive brand as a Customer Service Representative. This position is starting ASAP and based in Mulgrave.
Are you ready to embark on a rewarding journey with an industry-leading luxury automotive brand? Our client specialises in offering tailored financial and leasing solutions to luxury clientele, making their dream of owning or leasing a luxury vehicle a reality.\u00a0We're on the hunt for an enthusiastic Customer Service Consultant who is passionate about delivering exceptional service and who are eager to learn!
Role Details
As a Phone-Based Customer Service Representative at a state‐of‐the‐art contact center in Mulgrave, you'll handle inbound calls from customers in Australia and New Zealand, addressing inquiries related to their vehicle loans or leases. Your role is all about providing top‐tier service to our luxury clientele. Beyond phone support, you'll also engage in email‐based tasks and conduct welcome calls for new customers.
* Location: Mulgrave (with free onsite parking)
* Hours: Rotating roster between 06:30 and 18:00 (8‐hour shifts, primarily between 9 am - 5 pm)
* Compensation: $36 per hour + Super + Penalty Rates as required
* Schedule: Monday‐Saturday rotating roster (occasional Saturday work with penalty rates). Please note most shifts would be across Monday‐Friday.
* Enjoy the flexibility of working from home for two days a week with provided equipment (After the training period).
What's in it for You?
* Temporary position with full time hours starting ASAP until the end of December 2026 with potential of extension if there is a business need.
* Free onsite parking
* Access to an onsite gym and cafeteria
* Ongoing training and skill development opportunities
What Skills Do You Need?
* A positive attitude and a strong desire to learn
* Previous customer service experience within a contact centre/hospitality or retail environment
* Outstanding written and verbal communication skills
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